Client Support – Software (Tokyo)
As a leading resourcing partner in the Asia region, Novus Precision Partners are proud to be working with a prestigious financial services company with their search for a Tokyo-based Japanese speaking Client Support Specialist.
The Client Services team is responsible for providing clients with technical assistance, functional advice and problem resolution with respect to the various products. Client interaction is undertaken in highly consultative manner working alongside the Account Manager and Sales teams to ensure the client receives an excellent level of service.
- Providing technical support and consultation, including resolving client issues, capturing underlying business implications of client queries and help feed this information into product development cycle.
- Assisting clients with queries.
- Documenting client contact regarding queries and assistance provided.
- Supporting client use of FX derivatives trading functionality. Assisting with workflow testing of bespoke solutions developed for clients.
- Understanding business reasons for client product enhancement requests.
- Coordinating Installation & Implementation for core product for new clients.
- Performing Business Level testing.
- Liaising between the various interested parties (Client, Account management, Development teams) to interpret/clarify requirements as necessary to facilitate the successful development and delivery of the bespoke projects.
Required Knowledge and Skills:
- University Degree educated
- Strong analytical ability and displays logical approach to troubleshooting
- Ability to speak knowledgeably to active market participants
- Must be able to quickly gain a detailed understanding of the client, their products and their business
- Strong organisation skills; able to prioritise effectively both internal and external clients and drive projects through to completion
- High level of self-motivation and initiative with ability to work independently
- Team player and excellent inter-departmental communicator
Desirable Knowledge and skills
- Experience in a client facing role preferable
- Appreciation of front office systems, architecture & platforms
- Understanding of the FX Options market and FX derivative trading strategies
- Ability to write technical/ methodical instructions or user guides for external facing clients
- Experience with XML, FIX protocol and SQL
- Understanding Financial Mathematics or Statistics
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