Workflow Specialist

1ヶ月前


Tokyo PerkinElmer

Plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients. Ensures quality service and operational performance within the parameters of program and delivery standards. Develops client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs. Acts as single point of client contact to coordinate resolution of service incidents and escalation of technical issues. Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.

仕事内容

お客様の研究所/ラボでのお仕事です。サービス業務のサイトオペレーションや事務作業をご担当いただきます。

【募集背景】 業務拡大のための 追加人員募集。 OneSourceビジネスが弊社のビジネス拡大のカギとなっています。 【求人の魅力】 関東近辺だけではなく 広い地域で人員を募集しております。UターンやIターンにも適した募集です。 お客様のラボでの業務がメインですので 自分の裁量を多いに使ってお仕事ができます。 【具体的な仕事内容】 お客様のラボがスムーズに稼働できるようにサポートします。 機器点検・点検スケジュールの管理 ■ ベンダー(メーカーや業者)との連携、調整、マネジメント ※メール・電話でのコミュニケーションとなります。 ■ ベンダー訪問時のアテンド 等 ■ 業務手配や報告書対応などの事務作業 【活かせるスキル】 事務・営業事務などのご経験がある方は経験を活かしご活躍いただけます ■ スケジュール管理スキル ■ 相手の要望を正確に汲み取るスキル ■ 相手の状況を察して最適な対応を取るスキル など 【仕事のやりがい】 当社プロダクツは 地球環境を守る分析機器が多くあります。 ラボのお客様にとってスムーズな業務をしていただくこと=地球にやさしい環境作りをお手伝いしているといっても過言ではないと思います。 【入社後の教育体制、研修内容】 先輩社員がOJTを通してトレーニングを行っていきます。 【今後のキャリアパス】 オペレーションスペシャリストとしてだけでなく エンジニアやプロジェクトマネジメントを進めることが出来るようになり、今後のキャリアアップにもつながります。 マネジメントにも興味がある場合には、経験を積んでいただいた後、マネジャーへの昇格もあります。 頑張り次第で チャンスをつかむことが出来る環境です。

応募資格

・営業、営業事務、その他事務、サポート経験 ※理化学、分析、測定機器分野での業務経験があるとスムーズです。 ・工場や研究所での品質管理の業務経験があるとスムーズです。 ・コミュニケーション能力が高いこと。 お客様と頻繁にコミュニケーションが発生するため 社内外のコミュニケーション能力を必要とします。笑顔と清潔感は大事です。

勤務地・交通

お客様の研究所(ラボ)での業務です。 全国様々な地域にあります。 車通勤OKです。


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