Provides highly visible customer support through ensuring smooth on-site operations, as well as coordinating any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
This job includes overall field support to the customer and is not limited to system hardware and software, PCs, and networking/wireless networking.
Perform any other job duty as assigned.Key Capabilities Required
Academic Qualifications:
Diploma with specialization in Chemistry or related discipline.
Work Experience:
Minimum 2-3 years of experience in chemistry/pharmaceutical/biological laboratory support industry.
Good inter-personal, communication, presentation and negotiation skills.
Self-motivated individual with high energy Team player with assertive and result oriented personality with drive.
Customer satisfaction oriented and proficient in SAP and Microsoft office.
Strong and confident decision-maker who is capable and has the experience to make tough decision when required for a sales and service organization.
主な職務内容(key Accountabilities)
顧客に対して高いレベルのサポートを提供し、現場での円滑な運営を確保します。必要に応じて、複雑な機器やシステムの診断、トラブルシューティング、サービス、修理を調整します。
顧客に対し、システムの操作や保守に関する支援を行います。
担当プロジェクトにおいて、会社と顧客の間の技術的・事務的な窓口として対応します。
顧客のニーズを理解し、不明な点は確認した上で、社内外の適切な担当者に解決を依頼します。
業務範囲はシステムのハードウェアやソフトウェア、PC、ネットワーク/無線ネットワークに限らず、顧客への総合的なフィールドサポートを含みます。
その他、上司から指示された業務を遂行します。
必要な能力・資格(key Capabilities Required)
学歴:
化学または関連分野の専門課程を修了したディプロマ取得者。
職務経験:
化学・製薬・生物学関連のラボサポート業界での実務経験2~3年以上。
スキル・特性:
優れた対人能力、コミュニケーション力、プレゼンテーション力、交渉力。
自発的でエネルギッシュな姿勢を持つ方。
チームプレイヤーであり、積極的かつ結果重視の性格。
顧客満足を重視し、SAPおよびMicrosoft Officeに精通していること。
営業・サービス組織において、必要な場面で的確な判断を下せる強い意思決定力。
顧客のニーズを理解し、会社との強固な関係を構築できる能力。
調達プロセスに関する知識を有すること。
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