Bilingual IT Support Financial Client Tokyo

3日前

Roppongi, Tokyo Computacenter

Computacenterでは、
金融サービス企業向け
に、意欲的でスキルのある
ITサポートエンジニア(バーチャル会議サポート)を募集しています。

本ポジションでは、ITサポートの実務経験2年以上をお持ちの方を対象に、会議・カンファレンスおよびVIPユーザー向けの専用サポート
を提供していただきます。

主な業務内容

  • バーチャル会議およびハイブリッド会議の
    会議・カンファレンスサポート
  • Zoom、Webex
    などのコラボレーションツールのサポート
  • 会議室の
    設営・準備
    および事前チェックの実施
  • Zoom/Webexの使い方の案内、ユーザーからの問い合わせ対応、
    リアルタイムでの会議サポート
  • PCやエンドユーザー向けの
    基本的なITサポート
    (ハードウェア・ソフトウェアのトラブル対応)
  • ユーザーアカウントおよび会議関連アカウントの管理(アクセス管理、会議室設定など)
  • 会議・カンファレンス関連の問題に対する
    調査および一次対応
  • チケットシステムを使用した
    迅速かつ正確な対応記録の管理
  • 必要に応じて、上位サポートチームへの
    エスカレーション対応

追加業務

  • 顧客の
    ITチームと連携
    し、インシデントや会議関連の問題を解決
  • 会議機器に関する
    外部ベンダーとの調整
  • IT資産管理
    の補助および小規模ITプロジェクトのサポート
  • 会議サポートに関する
    手順書・ドキュメントの作成および更新
  • 業務報告書の作成・提出

勤務時間

  • 基本勤務時間:
    9:00~18:00
  • 会議・カンファレンス対応により、
    早朝または残業が発生する場合あり

応募要件

  • ITサポート、デスクトップサポート、または会議/カンファレンスサポートの
    実務経験2年以上
  • インシデント管理/チケットシステム
    の使用経験
  • PCハードウェア、ソフトウェア、会議ツールに関する基本知識
  • 英語(ビジネスレベル)および日本語(ネイティブレベル)

歓迎条件

  • VIPユーザーや重要会議のサポート経験
  • 問題解決力があり、
    スピード感のある環境
    で自立して働ける方
  • 海外ITチーム
    との業務経験
  • 高いコミュニケーション能力およびカスタマーサービス意識
  • CompTIA A+、CCNA
    などのIT資格保有者歓迎

勤務地

  • 東京都港区・六本木ミッドタウン内 顧客オフィス

Computacenter is seeking a skilled and motivated
IT Support Engineer (Virtual Conference Support)
for a financial service company. The ideal candidate will have at least 2 years of experience in IT support and will provide dedicated meeting, conference, and VIP user support.

Key Responsibilities

  • Provide
    meeting and conference support
    for virtual and hybrid meetings.
  • Support collaboration tools including
    Zoom and Webex
    .
  • Set up and prepare
    meeting rooms
    , performing standard pre-meeting checks to ensure readiness.
  • Assist users with
    how to use Zoom/Webex
    , respond to user inquiries, and provide real-time meeting support.
  • Provide
    basic PC and end-user support
    , troubleshooting common hardware and software issues.
  • Manage
    user and meeting-related accounts
    , including access management and room configuration.
  • Conduct
    basic research and issue resolution
    to address meeting and conferencing problems.
  • Ensure timely resolution of support requests while maintaining accurate records in the ticketing system.
  • Escalate complex issues to higher-level support teams when required.

Additional Responsibilities

  • Collaborate with the customer's
    IT teams
    to resolve incidents and meeting-related issues.
  • Coordinate with
    external vendors
    for conferencing equipment and support as needed.
  • Assist with
    IT asset management
    and support small IT-related projects.
  • Develop and maintain
    documentation
    for meeting support procedures and best practices.
  • Generate and submit
    work reports
    accurately and on time.

Working Hours

  • Standard working hours are
    9:00 AM – 6:00 PM
    .
  • Flexibility is required based on
    meeting and conference support requirements
    , including occasional early or extended hours.

Requirements

  • Minimum of
    2 years of experience
    in IT support, desktop support, or meeting/conference support.
  • Experience using an
    incident ticketing management system
    .
  • Basic knowledge of
    PC hardware, software, and conferencing tools
    .
  • Bilingual proficiency in English and native level Japanese

Preferred Qualifications

  • Experience supporting
    VIP users and high-visibility meetings
    .
  • Strong problem-solving skills and ability to work independently in a
    fast-paced environment
    .
  • Experience working with
    overseas IT teams
    .
  • Strong communication and customer service skills.
  • IT certifications such as
    CompTIA A+ or CCNA
    are a plus.

Work Location

This role is based at customer office at Midtown Roppongi

  • Bilingual IT Support Financial Client Tokyo

    3日前

    Roppongi, Tokyo Computacenter

    Computacenter is seeking a skilled IT support engineer for a financial service company. · Provide meeting and conference support for virtual and hybrid meetings. · Support collaboration tools including Zoom/Webex. · ...

  • IT Support Engineer Computacenter Renewable Energy Client Tokyo

    3日前

    Tokyo, Japan Computacenter Jobs in Asia

    Computacenter seeks an IT Support Engineer for onsite role at Renewable energy client in Tokyo. · ...

  • Software Client Support Intern

    7日前

    Minato Visual Alpha Part time￥2,000,000 - ￥2,800,000 per year

    We are looking for a client support intern to join our dynamic team at Visual Alpha Software. · ...

  • Hotel Manager

    1ヶ月前

    Tokyo Aman Full time￥15,000,000 - ￥25,000,000 per year

    Janu Tokyo is seeking an experienced and inspiring Hotel Manager with a strong operations background and proven Sales & Marketing expertise to lead daily operations and ensure the continued delivery of exceptional guest experiences. · Oversee the daily operations of all operation ...

  • Manager, Onsite Resources

    3週間前

    Minato EIRE Systems ￥3,000,000 - ￥6,000,000 per year

    The Bilingual Onsite Resources Manager is a strategically important position at EIRE Systems, with a primary focus on empowering, supporting, and engaging our deployed workforce. · This role will be engaged in monitoring employees' needs and performance, working with HR and Manag ...

  • Head of Finance, Japan

    1週間前

    〒- 東京都 港区, Corning ￥2,000,000 - ￥2,800,000 per year

    +Job summary · +Responsible for the financial health of an organization. Producing financial reports and developing strategies based on financial research. Guiding senior executives in making sound business decisions in the long and short term. · +QualificationsExperience partner ...

  • ITセキュリティ/IT Security ◆ハイブリッド勤務◆年収: 700万円~1400万円

    5日前

    Tokyo スキルハウス・スタッフィング・ソリューションズ株式会社 ￥7,000,000 - ￥14,000,000 per year

    スキルハウスでは、社員一同が求職者の皆様のキャリアを長期的にサポートしていきたい、という熱い情熱を持っています。現在のご要望にあったポジションだけでなく、皆様のキャリアやその後のプランを一緒に作り上げましょう。 · Skillhouse Staffing Solutions K.K. · ...

  • Product Designer

    3日前

    Minato マネジメントソリューションズ

    We are looking for a Tokyo-based, Japanese–English bilingual Product Designer (UI/UX) to help define the next-generation experience of PROEVER. · About MSOL & PROEVER · Management Solutions (MSOL) is a consulting group focused on project and program management. · PROEVER is our e ...

  • Senior Producer

    1ヶ月前

    Minato Warner Bros. Discovery Full time￥4,000,000 - ￥8,000,000 per year

    This editorial liaison role is to protect CNN's existing business and editorial relationships in Asia, especially in Japan. This Tokyo-based bilingual (Japanese/English) role is the editorial Global Newssource (GNS) lead on-the-ground for all things between CNN and our Japanese c ...

  • Client Services Manager

    1ヶ月前

    Moto-Akasaka, Tokyo Broadridge ￥4,000,000 - ￥8,000,000 per year

    We are seeking a multilingual Client Services Manager to serve as the primary liaison for our South Korea and Japan-based US proxy clients, bridging language and cultural differences while ensuring high-quality US proxy service delivery. · Act as the multilingual (Korean, Japanes ...

  • Portfolio Manager, Investment Solutions

    2週間前

    Tokyo - Akasaka Marsh McLennan ￥5,000,000 - ￥15,000,000 per year

    Mercer is seeking candidates for Portfolio Manager positions based in Tokyo.Mercer is the world's largest OCIO provider and investment solutions leader. · We are currently searching for skilled individuals who can contribute to team outcomes across Asia by designing multi-asset s ...

  • Senior Security Manager, Assistance(JPN-ENG)

    2週間前

    Tokyo International SOS Full time￥2,000,000 - ￥2,500,000 per year

    The JPN-ENG Senior Security Manager leads security assistance services for Japan-based clients operating globally. · Provide security risk advice. · Manage complex security cases. · ...

  • Client Services Manager

    1ヶ月前

    Minato Broadridge ￥6,000,000 - ￥12,000,000 per year

    We are seeking a multilingual Client Services Manager to serve as the primary liaison for our South Korea and Japan-based US proxy clients, bridging language and cultural differences while ensuring high-quality US proxy service delivery. · Act as the multilingual (Korean, Japanes ...

  • ITセキュリティ/IT Security ◆ハイブリッド勤務◆年収: 700万円~1700万円

    2週間前

    Tokyo スキルハウス・スタッフィング・ソリューションズ株式会社 ￥7,000,000 - ￥24,000,000 per year

    ITセキュリティ分野での経験を、新たなステージで発揮し、キャリアをさらに広げてみませんか? · Skillhouseでは現在多数のITセキュリティスペシャリストのポジションを保有しております。 · ...

  • Global Banking

    7日前

    Minato-Ku, Tokyo, Japan Goldman Sachs $100,000 - $120,000 per year

    Investment banking works on some of the most complex financial challenges and transactions in the market today. · Create and analyze financial models · Organize and prepare client presentations · Manage transaction processes · Assist in structuring transactions · ...

  • Senior Alternative Specialist

    2週間前

    Minato DWS Group Full time￥1,200,000 - ￥1,800,000 per year

    We are looking for a Senior Alternative Specialist to work closely with generalist sales professionals to drive business by raising capital from institutional investors and expanding the number of distributors approaching not only institutional but also high-net-worth and retail ...

  • Global Banking

    1週間前

    Minato-Ku, Tokyo, Japan Goldman Sachs ￥2,000,000 - ￥2,800,000 per year

    The Investment Banking Team is looking for a Vice President to be based in Tokyo. Our Vice Presidents play an important role in developing and strengthening our client relationships, participating on our advisory teams and in structuring and executing a full range of financial tr ...

  • Operations - Clearing and Settlement Analyst - up to Associate

    4週間前

    Minato Deutsche Bank Full time￥3,000,000 - ￥6,000,000 per year

    The role will support IB Business/Corporate Banking Business settlements and confirmation for asset classes: FX/OTC Derivatives/Investment Trust Funds/Fixed Income Security/Learn/Money Market/Treasury/Nostro Management. · Support IB Business/C Corporate Banking Business Settlemen ...

  • Global Construction management, Project Management

    3日前

    港区, Toranomon, Japan HoneStyle Co. ￥7,080,000 - ￥9,450,000 per year

    Drive a significant impact in the construction industry as a project manager at Index Inc. · ...

  • Implementation Specialist, APAC

    2週間前

    Toranomon, Tokyo Keeper Security, Inc. ￥1,600,000 - ￥3,200,000 per year

    Keeper is hiring an Implementation Specialist to join the Tokyo team. · Business Customer Onboarding: Oversee the delivery of Keeper's software for all clients. · Customization: Tailor our solutions to meet the specific needs and objectives of each client. · ...

  • Senior Producer

    2ヶ月前

    Minato Warner Bros. Discovery ￥5,000,000 - ￥10,000,000 per year

    Welcome to Warner Bros. Discovery… the stuff dreams are made of. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next… · You wi ...