Tokyo Specialized Group

Client Support Analyst クライアントサポートアナリスト - FinTech (Health coverage, Flexible time off)
Our client, a global FinTech firm, is seeking a Client Support Analyst to join their team, providing end-to-end solutions for post-trade transaction management. This role offers the opportunity to work directly with global clients, enhancing your technical skills and business knowledge in a dynamic financial services environment. Enjoy benefits such as comprehensive healthcare, generous time off, continuous learning opportunities, and competitive financial planning programs.

主な業務内容:

  • クライアントからのシステムアクセスや技術的なエラーに関する問い合わせに対応
  • 新規クライアントのオンボーディングおよび製品導入のサポート
  • クライアント固有の取引確認ニーズに合わせた製品設定
  • クライアントの問題を内部チームと協力して監視し、トラブルシューティング
  • 日本語を話すクライアントへのサポート提供
  • UATおよび本番環境でのトレードフローのテストとトラブルシューティング
  • システムの改善やエスカレーションに関して、グローバルチームと調整

応募資格:

  • 日本語と英語の流暢なコミュニケーション能力(必須)
  • 金融市場およびOTCポストトレードの基本的な理解
  • 金融サービスにおけるクライアントサポートの経験があると望ましいが、必須ではありません
  • 取引確認およびシステム設定に関する知識
  • 技術環境でのトラブルシューティングおよび問題解決の経験
  • 週末や祝日を含む柔軟な勤務時間に対応可能な方


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