Description
What We're Looking For:
You will be closely working with the Client Success team to identify clients' needs and provide best in class service to ensure clients well understand their "Outside Insights". From tracking impact and sentiment analysis in real time to digging out insights of the competitors' online footprint, we help our clients to grab the bigger picture of their industry as a whole.

Together with the Client Success team, you will be managing projects of our clients in Japan. You will be responsible for gathering, structuring, and analyzing media data from various media outlets across traditional and social media channels, interpreting this data and drawing suggestions on key stories impacting our clients. Your work will be influencing clients' business on various levels including their long-term strategies as well as short-term decision making.

At Meltwater, we believe in personal and professional growth, and as a Client Success Intern, you'll have access to a supportive ecosystem that promotes mentorship, skill development, and inclusive leadership.

Join our team of experienced professionals and accomplished leaders as we embark on a journey of continued success and client satisfaction.

What You'll Do:

• Assist Client Success team to service Meltwater clients in achieving their media monitoring goals.
• Responsibilities include media monitoring, media data analytics, deep diving into competitor landscape analysis, brand audit reports, consumer insights reports, campaign performance reports, tracking media exposure and volume, etc.
• Utilize our Meltwater proprietary software, Microsoft Excel, PowerPoint and other analytics tools (SQL, Tableau) extensively, to cover the end-to-end process of pulling out raw data, analyzing and extracting insights.
• Work extensively with Client Success team to assist in on-boarding training, customers' need analysis and enhancing the customer satisfaction.
• Nurture and strengthen client's understand of the media space and their brand's performance.

What You'll Bring:

• Undergraduate or master student, preferably in Commerce, Communication related major.
• Excellent command of speaking, listening, reading and writing skills in Japanese and English.
• Experience in both qualitative and quantitative reporting would be considered as an asset.
• Proficient in using Microsoft Excel, pivot tables, Vlookup, etc.
• Team player, innovative and proactive to make contributions to team.
• Strong analytical skills and logical thinking - ability to translate data into actionable insights, uncover correlations and ask "What does this mean?" to the data.
• Attention to detail and willingness to learn more.
• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 2 days a week.
• The ability to legally work as an intern in the country of internship is required for this position.

Where You'll Work:
Japan, Tokyo, Shibuya-ku, Ebisu , Tokyu Fudosan Ebisu Bldg. 5F

Our Story
At Meltwater, we believe that when you have the right people in the right environment, great things happen.

Our best-in-class technology empowers our
27,000 customers
around the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.

Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along

the way.

We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.

We're proud of our diverse team of
2,200+ employees
in
50 locations
across
25 countries
around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career.

We are Meltwater. Inspired by innovation, powered by people.
Equal Employment Opportunity Statement
Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.
All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.
Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.