Our client, a global FinTech firm, is seeking a Client Support Analyst to join their team, providing end-to-end solutions for post-trade transaction management. This role offers the opportunity to work directly with global clients, enhancing your technical skills and business knowledge in a dynamic financial services environment. Enjoy benefits such as comprehensive healthcare, generous time off, continuous learning opportunities, and competitive financial planning programs.
主な業務内容:
クライアントからのシステムアクセスや技術的なエラーに関する問い合わせに対応
新規クライアントのオンボーディングおよび製品導入のサポート
クライアント固有の取引確認ニーズに合わせた製品設定
クライアントの問題を内部チームと協力して監視し、トラブルシューティング
日本語を話すクライアントへのサポート提供
UATおよび本番環境でのトレードフローのテストとトラブルシューティング
システムの改善やエスカレーションに関して、グローバルチームと調整
応募資格:
日本語と英語の流暢なコミュニケーション能力(必須)
金融市場およびOTCポストトレードの基本的な理解
金融サービスにおけるクライアントサポートの経験があると望ましいが、必須ではありません
取引確認およびシステム設定に関する知識
技術環境でのトラブルシューティングおよび問題解決の経験
週末や祝日を含む柔軟な勤務時間に対応可能な方
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