Tokyo Specialized Group
Client Support Analyst クライアントサポートアナリスト - FinTech (Health coverage, Flexible time off)

Our client, a global FinTech firm, is seeking a Client Support Analyst to join their team, providing end-to-end solutions for post-trade transaction management. This role offers the opportunity to work directly with global clients, enhancing your technical skills and business knowledge in a dynamic financial services environment. Enjoy benefits such as comprehensive healthcare, generous time off, continuous learning opportunities, and competitive financial planning programs.

主な業務内容:

クライアントからのシステムアクセスや技術的なエラーに関する問い合わせに対応
新規クライアントのオンボーディングおよび製品導入のサポート
クライアント固有の取引確認ニーズに合わせた製品設定
クライアントの問題を内部チームと協力して監視し、トラブルシューティング
日本語を話すクライアントへのサポート提供
UATおよび本番環境でのトレードフローのテストとトラブルシューティング
システムの改善やエスカレーションに関して、グローバルチームと調整

応募資格:

日本語と英語の流暢なコミュニケーション能力(必須)
金融市場およびOTCポストトレードの基本的な理解
金融サービスにおけるクライアントサポートの経験があると望ましいが、必須ではありません
取引確認およびシステム設定に関する知識
技術環境でのトラブルシューティングおよび問題解決の経験
週末や祝日を含む柔軟な勤務時間に対応可能な方
Show more Show less

  • Tokyo Specialized Group ¥4,500,000 - ¥7,500,000 per year

    クライアントからのシステムアクセスや技術的なエラーに関する問い合わせに対応 · 新規クライアントのオンボーディングおよび製品導入のサポート · クライアント固有の取引確認ニーズに合わせた製品設定 · ...


  • Tokyo Specialized Group ¥6,000,000 - ¥8,000,000 per year

    クライアントサポート アナリスト - FinTech (Health coverage, Flexible time off) · グローバル フィンテック企業では、クライアント サポート アナリスト を募集しています。この役割では、本番トレード マネジメント のエンドツーエンド ソリューションを提供するためにグローバル クライアント に直接働くことができます。 · フィンテック エンタープライズ環境で技術スキルとビジネス知識を向上させる機会です。また、この職務には以下のような福利厚生サービスがあります:Coverage · ...


  • Tokyo Visa

    The Client Success team is responsible for providing operational assistance to a large and diverse number of Visa clients. · The Analyst, Client Success is an individual contributor responsible for managing the operational relationship for applicable clients and providing operati ...


  • Japan The Straits Network

    Lynk is the best place to seek, build and share credible human expertise. We power the new knowledge economy. · ...


  • Tokyo S&P Global Full time¥1,800,000 - ¥2,800,000 per year

    This role will provide on-the-job learning and experiences that covers a comprehensive curriculum focusing on various areas including Capital Markets, · Financial Accounting, · S&P Global Market Intelligence Platform, · S&P Global Market Intelligence Office Plug-in etc. · ...


  • Tokyo Aurora Energy Research

    Job summary · Aurora's Software Solutions team is building the global investment analytics platform for the energy transition.The global Client Solutions (CS) Team sits at the critical interface between end-users and the teams that develop these software solutions. · ...


  • Tokyo Jobs via eFinancialCareers ¥450,000 - ¥900,000 per year

    The Fisher Investments Japan (FIJ) Client Operations Analyst will be responsible for managing all aspects relating to Japanese institutional client operations. · The role requires working directly with institutional clients and prospective clients, trust banks and custodians, and ...


  • Tokyo myGwork - LGBTQ+ Business Community ¥1,200,000 - ¥4,000,000 per year

    This role will be responsible for managing Japanese institutional client operations, working directly with clients and internal departments to carry out sales and client service efforts in Japan. · ...


  • Tokyo Fisher Investments Europe Full time¥50,000 - ¥1,200,000 per year

    The Japanese Client Operations Analyst will manage aspects of Japanese institutional client operations, working with clients, trust banks, and internal departments to carry out sales and client service efforts in Japan. · Research and resolve operational issues for Japanese insti ...


  • 〒- 東京都 港区, Aurora Energy Research Limited

    Aurora's Software Solutions team is building the global investment analytics platform for the energy transition. · ...


  • Tokyo Bonhill Partners ¥4,000,000 - ¥6,000,000 per year

    Desktop Support Analyst at Leading Commodity Exchange in Tokyo. Relevant work experience delivering desktop and end-user support within a complex trading environment, involving multiple stakeholders and third-party vendors. · Relevant work experience delivering desktop and end-us ...


  • Tokyo JERA Global Markets ¥4,000,000 - ¥8,000,000 per year

    The successful candidate will be working within the IT Operations realm across all areas of the trading business to provide desktop and end-user support. · Provide day-to-day operational support for the end-user-computing estate, ensuring seamless availability, capacity, and perf ...


  • Tokyo The Church of Jesus Christ of Latter-day Saints ¥2,500,000 - ¥6,000,000 per year

    Conducts detail analysis and research, identifies options · prepares reports & presentations, · and recommends action or change.Facilitates improvements in business systems that will enable better customer service. · ...


  • Minato Visual Alpha Part time¥2,000,000 - ¥2,800,000 per year

    We are looking for a client support intern to join our dynamic team at Visual Alpha Software. · ...


  • Tokyo BNY ¥4,000,000 - ¥8,000,000 per year

    BNY Investments is looking for a Client Service Manager at Vice President level to support both Intermediary (retail) and Pension/Financial Institutional clients. · Be client-obsessed in driving the delivery of premium client services and support to Intermediary (retail) and Pens ...


  • Tokyo BNY External Career Site Full time¥4,500,000 - ¥6,500,000 per year

    BNY Mellon Investment Management Japan Limited is looking for a Client Service Manager at Vice President level to based in Japan to support both Intermediary (retail) and Pension/Financial Institutional clients. · Be client-obsessed in driving the delivery of premium client servi ...


  • Tokyo VISTRA ¥900,000 - ¥1,200,000 per year

    We have an exciting opportunity for you to join our team as Associate or Consultant. Reporting to the Manager/Head of Department, this full-time and permanent position is based in Japan and offers regional coverage, allowing you to make a significant impact to our Payroll Client ...


  • Tokyo Bank of America ¥930,000 - ¥4,650,000 per year

    The role is responsible for managing new account opening and ongoing maintenance of clients and accounts. · Manage new account opening · Ongoing maintenance of clients and accounts... · ...


  • Tokyo Société Générale ¥4,000,000 - ¥8,000,000 per year

    By becoming a part of our Prime Execution Services Agile team, you'll immerse yourself in a vibrant, multicultural environment that fosters collaboration and encourages the exploration of new technologies and creative solutions. · Manage users requests and production incidents wh ...


  • Tokyo Oracle ¥4,000,000 - ¥8,000,000 per year

    We are building a team of energetic, customer-focused service operations engineers to blending system admin, incident command, customer support and NOC engineering disciplines. · Provides customer support, troubleshooting highly complex (Cloud/IaaS/PaaS/Database) technical proble ...


  • Tokyo, Japan Visa $100,000 - $120,000 per year

    +Job summary · The Client Success team is responsible for providing operational assistance to a large and diverse number of Visa clients. This role serves as a functional specialist, located in Tokyo, Japan and reporting to Director.+Support client implementation of new Visa prod ...