Work Location:
Cognizant Tokyo office (Hybrid)
- 1 min walk from Hanzomon station
- 4 min walk from Kojimachi station
Language requirement:
- Business level English and Japanese (N1 – N2 level)
Overview:
Manager-Level Veeva Support Analyst for SF/Veeva project based out in Japan having expertise in Veeva CRM (built on Salesforce) and strong other skills in Veeva configuration, Apex, Lightning Web Components (LWC), OwnBackup, and OwnBackup Archiver.
This role is focused on L2/L3 support, configuration and minor customizations, environment management, and data backup/archival operations to ensure secure, compliant, and reliable Veeva CRM operations for commercial teams.
Key Roles and Responsibilities:
- L2/L3 Application Support
o Triage and resolve incidents across Veeva CRM web and mobile (sync failures, call report errors, signature capture issues, data visibility, offline caching).
o Handle configuration-related tickets (profiles/permissions, page layouts, territory changes, MCCP updates, activity types, product restrictions).o Perform root-cause analysis (RCA) and provide permanent fixes, workarounds, and knowledge base articles.
- Configuration & Minor Customizations
o Maintain and optimize existing Apex triggers/classes and LWC components ensuring compatibility with Veeva packages and upgrade paths.
o Support CLM content enablement (metadata updates, content availability, rendition checks) and engage with brand teams as needed.
- Data & Integration Operations
o Monitor and support integrations (e.g., MDM, ERP, marketing automation, consent capture) and scheduled jobs; remediate failures and reprocess queues.
- Veeva Mobile & Field Enablement
o Track adoption/performance and resolve edge cases impacting reps' daily workflows.
- Release & Environment Management
o Maintain sandbox hygiene (refreshes, selective seeding) and align configuration across environments.
- Backup, Archival & Compliance
o Manage OwnBackup Archiver jobs and retention policies; produce compliance and audit reports.
o Enforce data governance, access controls, and privacy guidelines.
- Monitoring, Incident & Problem Management
o Manage problem records for recurring issues and implement preventive measures.
- Documentation & SOPs
o Create and update user guides and admin playbooks for common processes.
- Stakeholder Communication
o Participate in daily standups, handovers, and release readiness meetings.
Skills and Experience:
- Strong experience in Veeva CRM and able to perform the managerial duties
- Proficiency in Veeva configuration, Apex, Visualforce, LWC,
- Hands-on experience with OwnBackup & OwnBackup Archiver .
- Strong understanding of Salesforce security model, data architecture, and integration patterns.
- Fluent in Japanese and English for business communication and writing.
- Excellent problem-solving, communication, and leadership skills.
- Veeva certifications and Salesforce certifications such as Certified Veeva CRM Admin , Platform Developer I preferred.
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Tokyo Cognizant+ Manager-Level Veeva Support Analyst for SF/Veeva project based out in Japan having expertise in Veeva CRM (built on Salesforce) and strong other skills in Veeva configuration, Apex, Lightning Web Components (LWC), OwnBackup, and OwnBackup Archiver. · + This role is focused on L ...
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