Position Description
The successful candidate will be working within the IT Operations realm across all areas of the trading business (front, middle and back-office) to provide support for applications.
This role offers a unique opportunity to be a part of a global and rapidly evolving IT department that is driving the company's cloud and digital transformation agenda.
The ideal profile of this position calls for a flexible and well-rounded individual with relevant applications support and project management experience - someone who is self-motivated, detail oriented, collaborative, and has both strong customer relationship management skills and a problem-solving nature.
Key Role ResponsibilitiesProvide day-to-day operational support for the application estate.
Take ownership, and be a central point of contact, for any application related issues reported by users, ensuring professional and regular communication is provided.
Diagnose and resolve complex system and/or data issues across a range of both internally developed and vendor supplied applications in support of the trading business.
Follow-up on fixes for escalated issues.Define and implement team processes to handle all support activities including the provision of up-to-date documentation in Confluence.
Effectively record and monitor progress of all incidents and service requests raised into Jira, providing timely feedback to the business and stakeholders as required.
Maintain a comprehensive working knowledge of systems to troubleshoot a wide variety of application issues.Collaborate with relevant teams to plan, test, and deliver on-going enhancements.
Support test and development related activities through environment management, orchestration, and automation.
Operate within a change-controlled environment and ensure that deployments are conducted in accordance with relevant release procedures.
Proactively monitor applications for availability, capacity, and performance.
Participate in a wide variety of global projects, improvements, and control activities to enable growth in business footprint, innovation, and digital transformation.
Share knowledge and expertise with others, coaching and mentoring peers as required.Occasional work outside of normal business hours may be required at times, for major incidents, planned releases/maintenance and in support of month-end closing
Qualifications
Essential:
Minimum 3 years of relevant work experience delivering production support within a complex trading environment involving multiple applications, stakeholders, and third-party vendors.
Knowledge of ITIL framework, certification an advantage.
Technical proficiency with SQL (ideally with SQL Server and/or Azure SQL).
Good understanding of the trade/deal lifecycle and related processes.
Domain knowledge of energy physical and financial commodities and derivatives.
Desirable:
Experience administering applications hosted in Microsoft Azure.
Experience managing small projects/changes.
Familiarity with the Atlassian product suite (e.g., Jira and Confluence etc).
Experience with C#, Azure DevOps, Visual Studio and Crystal Reports.
Experience with cloud-focussed logging and monitoring tools (preferably using Azure Monitor with Application Insights and Log Analytics).
Experience with any of the following platforms/systems: Endur ETRM, Trayport Joule, TradeSignal, WebICE, SunSystems/Q&A, Cubelogic, Bloomberg and Refinitiv Workspace.
Knowledge of scripting and automation (PowerShell and/or Python).
Language:
Fluency in English and Japanese (spoken and written) is Mandatory required.
Person Specification
Strong academic background, educated to degree level and/or equivalent professional qualification or relevant business experience.
Excellent communication and interpersonal skills.
Highly proficient in both spoken and written English.
Must be able to organise and articulate technical information clearly and concisely.
Committed to continuous improvement.
Sensitive to a variety of cultures.
Highly motivated to deliver results and 'go the extra mile' to meet deadlines.
Structured, systematic, and analytical in approach with a problem-solving mentality.
Customer focussed, and goal orientated with keen attention to detail.
Adept at working with challenging users in a fast-paced trading floor environment.
Self-starter willing to take responsibility for problems and be pro-active in their resolution.
Willingness to learn new systems and maintain industry knowledge.
Open to new ideas and change initiatives, with an ability to modify the current approach in the face of new demands.
DevOps knowledge would be an advantage.Show more Show less
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