Description
- Pearson VUE ) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world's most comprehensive and secure network of test centres in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Test Administrator/ Invigilator to join our team based in Osaka, Japan.

Summary:
The Test Administrator is responsible for administrating all aspects of the testing operations in assigned test center of Pearson Professional Centers by providing high quality on-site service in accordance with strict operational policies and procedures of the examination processes. Open to work in flexible hours between Monday to Sunday (weekend working).

CORE COMPETENCIES
Detail Oriented

Communication Skills

Problem Solving

Organizing Skills

Customer Focus

Ethics and Value

SCOPE AND IMPACT OF JOB
Working on site with other Test Administrators, the Test Administrator serves candidates directly with appropriate implementing of operational policies and examination procedures
.
Required Knowledge And Experience
Education and Experience:
One Year Customer Service Experience Required
Exposure in a testing environment strongly preferred

Skills, Knowledge And Abilities
Experience with Microsoft Office and Windows applications required

Customer Service Skills Required
Strong written and oral communication skills in English and Japanese required (Ex. TOEIC 700- for non-English speaker, N1 grade for non-Japanese speaker)

Ability to communication both technical and functional

Ability to work independently

Effective time management skills

Ability to handle a reasonable amount of stress

Strong attention to detail

Problem solving skills

Alertness and courage

Ethics and trust

Knowledge in operating a computer, fax, and other office equipment

Other (license/certification)
Annual Pearson Professional Centers certification for Test Administrator required

Must pass re-certification annually

Primary Responsibilities
Operational Administration
Assure equipment is operational and test stations are free of extraneous materials

Review transmissions logs (uploading of current day's test results & daily downloading of examinations and site schedule) from software that automatically connects to hub system periodically

Communicate and work with VSS technical support to investigate and fix technical issues

Test Center cleaning

Customer Service
Review test roster and prepare accordingly for candidates including special accommodation preparation

Check in candidates and verify identifications

Explain the test process briefly

Help candidates to place all personal belongings in a personal locker

Escort examinee to assigned test station

Help the examinee begin the tutorial/test

Answer any questions before the timed portion of the test begins

Monitor examinees

Record and report all problems or discrepancies in a timely and efficient manner that arise in connection with an exam, a candidate or the testing center itself

Print the test results after the candidate completes the test

Quality Assurance and Continuous Improvement
Ensure the adherence to the Pearson Professional Center quality and security measures

Recognize and identify potential areas where existing policies and procedures require change or where new ones need to be developed and shared

WORK ENVIRONMENT AND CONDITIONS
Physical Requirements
Be comfortable to work in a quiet testing environment

Be flexible in work hours

Who We Are
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing

Job:
Test Center Operations

Job Family:
LEARNING
&
CONTENT_DELIVERY

Organization:
Assessment & Qualifications

Schedule:
PART_TIME

Workplace Type:
On-site

Req ID:
21611