Deskside Support Engineer

2週間前

Osaka, Japan ReachExt K.K.


Work location: Osaka 100% onsite (Yodobashi station)

Required language: Native Japanese and Intermediate English

Key Responsibilities:

  • Provide Install Move Add Change (lMAC), Break-Fix and end user support activities as required.
  • Where required, provide support for the Manufacturing Shopfloor handhelds, laptops, and scanner devices.
  • Perform data collection/preservation activities as they relate to migrations and/or eDiscovery.
  • Provide smart Hands and Feet support for Technology team on demand.
  • Rack and Stack Support for commissioning/decommissioning infra devices to be provided.
  • Provide physical access to vendors on demand for site/Communication rooms IDF/MDF/MMR and Data Center/Server room.
  • Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center.
  • Printer Management/usage monitoring and coordinate with Vendors to ensure print services continuity.
  • Co-ordination for cable patching with Vendors or enable on demand.
  • Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice are available at site
  • Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management.
  • Installing and configuring hardware and software components to ensure usability by end users.
  • Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates.
  • Experience in supporting overall manufacturing / lab IT systems and IT devices.
  • Familiarity with manufacturing, lab or distribution center IT equipment.
  • Includes but is not limited to scanners, printers (Zebra, etc..), rugged tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc.
  • Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident.
  • Advanced communications skills to work with multiple teams and/or OEMs on high priority issues.
  • Advanced Microsoft skills (server support, etc.)
  • Knowledge / Understanding of GMP and GxP.
  • Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment.
  • Strong focus on quality and attention to detail.

Must have skills and requirements:

  • Strong Analytic/Troubleshooting Skills.
  • Strong Communication and customer service skills
  • Strong understanding of MS Windows Operating Systems.
  • Strong working knowledge of MS Office and basic business application.
  • Minimum 2 years desk side support services.
  • Basic knowledge of networks, telecom, and compute/storage.
  • Advanced knowledge of MacOS & iOS environment & administration.
  • Advanced understanding of the MacOS imaging & end-point deployment process.
  • Basic understanding of policy, user certificates and keychains design, management, and deployment.
  • Advanced knowledge of mobile device support

EDUCATION:

  • Diploma or degree in IT

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