Description

Description - Pearson VUE ) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world's most comprehensive and secure network of test centres in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Test Administrator/ Invigilator to join our team based in Osaka, Japan. 

Summary: The Test Administrator is responsible for administrating all aspects of the testing operations in assigned test center of Pearson Professional Centers by providing high quality on-site service in accordance with strict operational policies and procedures of the examination processes. Open to work in flexible hours between Monday to Sunday (weekend working). 

CORE COMPETENCIES 

Detail Oriented 

Communication Skills 

Problem Solving 

Organizing Skills 

Customer Focus 

Ethics and Value 

SCOPE AND IMPACT OF JOB 

Working on site with other Test Administrators, the Test Administrator serves candidates directly with appropriate implementing of operational policies and examination procedures.  

REQUIRED KNOWLEDGE AND EXPERIENCE 

Education and Experience:   

One year customer service experience required 

Exposure in a testing environment strongly preferred 

Experience with Microsoft Office and Windows applications required 

Skills, Knowledge and Abilities:  

Customer service skills required 

Strong written and oral communication skills in English and Japanese required (Ex. TOEIC 700- for non-English speaker, N1 grade for non-Japanese speaker) 

Ability to communication both technical and functional 

Ability to work independently 

Effective time management skills 

Ability to handle a reasonable amount of stress 

Strong attention to detail 

Problem solving skills  

Alertness and courage 

Ethics and trust 

Knowledge in operating a computer, fax, and other office equipment 

Other (license/certification):  

Annual Pearson Professional Centers certification for Test Administrator required 

Must pass re-certification annually 

PRIMARY RESPONSIBILITIES  

Operational Administration 

Assure equipment is operational and test stations are free of extraneous materials 

Review transmissions logs (uploading of current day's test results & daily downloading of examinations and site schedule) from software that automatically connects to hub system periodically  

Communicate and work with VSS technical support to investigate and fix technical issues 

Test Center cleaning 

Customer Service 

Review test roster and prepare accordingly for candidates including special accommodation preparation 

Check in candidates and verify identifications 

Explain the test process briefly 

Help candidates to place all personal belongings in a personal locker  

Escort examinee to assigned test station 

Help the examinee begin the tutorial/test 

Answer any questions before the timed portion of the test begins 

Monitor examinees  

Record and report all problems or discrepancies in a timely and efficient manner that arise in connection with an exam, a candidate or the testing center itself 

Print the test results after the candidate completes the test 

Quality Assurance and Continuous Improvement 

Ensure the adherence to the Pearson Professional Center quality and security measures   

Recognize and identify potential areas where existing policies and procedures require change or where new ones need to be developed and shared 

WORK ENVIRONMENT AND CONDITIONS 

Physical requirements:  

Be comfortable to work in a quiet testing environment 

Be flexible in work hours  

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