Organization- Hyatt Centric Sapporo
Summary
Hyatt Centric Sapporo is preparing to make its debut in one of Japan's most dynamic cities—where nature, culture, and creativity converge. Located just steps from Sapporo Station, our hotel will be the perfect launchpad for curious travelers eager to explore Hokkaido's vibrant urban energy and breathtaking landscapes.
As Director of Operations, you will play a key role in leading the hotel's operational strategy during its pre-opening phase and beyond. Reporting directly to the General Manager, you will oversee Rooms, Food & Beverage, Engineering, and other operating departments to ensure seamless coordination and exceptional service delivery. Your leadership will shape the guest experience, foster team engagement, and bring the Hyatt Centric brand to life through authentic and connected hospitality.
Rooted in Hyatt's Purpose -
"We care for people so they can be their best" -
you'll inspire a passionate team, collaborate across departments, and deliver memorable experiences for guests, colleagues, owners, and the local community.
Key Responsibilities
- Lead and execute operational strategies for the hotel's pre-opening and post-opening phases
- Oversee Rooms, Food & Beverage, Engineering, and other operating departments to ensure alignment and excellence
- Build and mentor a high-performing team focused on collaboration, accountability, and guest satisfaction
- Partner with Sales & Marketing, Finance, and Human Resources to support overall business goals
- Ensure consistent delivery of brand standards and service culture across all touchpoints
- Monitor operational performance, guest feedback, and financial metrics to drive continuous improvement
- Foster a culture of care, innovation, and inclusion throughout the hotel
サマリー
ハイアットセントリック札幌は、北海道・札幌の中心に誕生するライフスタイルホテルです。札幌駅からすぐの好立地にあり、都市の活気と自然の美しさが共存するこの街で、国内外の好奇心旺盛なトラベラーに向けて、ユニークな滞在体験を提供します。
オペレーション統括部長として、開業準備からその後の運営まで、ホテルのオペレーション戦略を統括します。総支配人に直接レポートしながら、宿泊部門、料飲部門、エンジニアリングなどの運営部門を横断的に管理し、チームの連携とサービス品質の向上を図ります。ゲスト体験の設計、チームの育成、ブランドの体現を通じて、ハイアットセントリック札幌の個性を市場に定着させます。
ハイアットのパーパス 「思いやりの心で相手の「最高」を導きだします」 そしてハイアットセントリックブランドを体現し、リーダーシップをもって、インクルーシブな職場環境と従業員体験をつくります。クリエイティブでパッション溢れるチームメンバーを牽引し、従業員・ゲスト・オーナー・コミュニティーを関係を構築し、ブランド体験を届けます。
主な業務内容
- ホテル開業前および開業後の運営戦略の立案と実行
- 宿泊部門、料飲部門、エンジニアリングなどの運営部門の統括と連携強化
- 協働・責任・ゲスト満足を重視した高パフォーマンスなチームの構築・育成
- セールス&マーケティング、財務、人事など他部門との連携による事業目標の支援
- ブランド基準とサービス文化の一貫した提供
- 運営実績、ゲストの声、財務指標の分析による継続的な改善
- ホテル全体にケア・革新・インクルージョンの文化を浸透させる
Qualifications
- Bachelor's degree in Hospitality, Business, or related field
- Minimum 2 years' experience as Director or Assistant Director of Operations in a lifestyle or luxury hotel
- Pre-opening experience is highly preferred
- Strong leadership, communication, and strategic thinking skills
- Proven ability to manage cross-functional teams and drive results
- Fluency in Japanese and English
応募資格
- ホスピタリティ、ビジネス、または関連分野の学士号または同等の資格
- ライフスタイルまたはラグジュアリーホテルにおける宿泊部長 または料飲部長としての実務経験(最低 2 年)
- ホテルの開業準備経験があれば尚可
- 優れたリーダーシップ、コミュニケーション能力、戦略的思考力
- 部門横断的なチーム管理と成果創出の実績
- 日本語と英語の流暢な会話・読み書き能力
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