Are you interested in part of the regional Customer Service team ?
Are you a trilingual speak in Chinese Japanese and English ?
你想成为爱思唯尔(Elsevier)的一员吗? 爱思唯尔是全球信息与分析领域的领导者。
你是否喜欢支持客户并确保图书订单履行的顺畅?
如果你希望运用日语能力,在全球出版和信息服务领域发挥价值,我们期待你的加入
About our Team:
As part of our team, you will manage the operational process for your own portfolio of academic journals whilst collaborating with a large team of other Journal Managers.
You will be a member of a collaborative and inclusive team that encourages autonomy and personal development, whilst working together to achieve our department objectives and key results. You will contribute to a supportive team culture by sharing knowledge, ideas, and best practice. We operate a hybrid working policy. We are office-based and request attendance in our centrally located office in Exeter one day per week. The office is open and available most days for staff who prefer to come in.
About the Role:
The Book Customer Service agent is primarily responsible for managing the fulfillment of print book orders for wholesalers, bookstores, medical institutions, universities, and individual customers in Japan and Taiwan. Additionally, this role provides support for digital book services as needed to ensure a seamless customer experience.
Responsibilities:
- Manage order processing and fulfillment for print books, ensuring timely and accurate delivery to customers across Japan and Taiwan.
- Understand the complexities of the Japanese and Taiwanese book markets and customs to effectively assist team members and escalate issues to relevant stakeholders and business partners as necessary.
- Support digital book services for customers in these regions when applicable.
- Collaborate with internal teams and external partners to resolve order-related issues promptly.
- Actively listen to customer feedback to identify areas for improvement and recognize successful service aspects.
- Take ownership of customer issues and lead efforts to resolve them efficiently and satisfactorily.
- Communicate clearly and courteously with customers to maintain high levels of satisfaction.
- Work effectively in a fast-paced, dynamic environment that is continuously evolving.
- Demonstrate flexibility, adaptability, and resilience to meet changing business needs.
- Build and maintain positive working relationships within the immediate team and across global business units.
Requirements:
- Trilingual (Traditional Chinese, Japanese and English)
- Commit to ongoing learning and professional development to enhance service quality and personal growth.
- Support a collaborative team culture focused on continuous improvement and customer-centric service.
- Customer satisfaction is measured after each interaction, and individual contributions to customer satisfaction are evaluated.
- Highly detail-oriented, ensuring accuracy and minimizing mistakes
Work in a way that works for you:
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for you:
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
● Employee Assistance Program: Access support for personal and work-related challenges.
● Life and Accident Insurance: Providing financial security for unforeseen events.
● Group Life Term Disablement (Loss of Pay Cover): Coverage for long-term disabilities.
● Competitive Supplementary Pension Scheme: Securing your financial future.
● Long Service Awards: Recognizing dedication and loyalty.
● Flexible Benefit Plan: Access discounts on various products and services.
● Family Care Leave: Including Maternity, Paternity, and Paid Family Care Leave.
● Annual Medical Screening: Prioritizing your well-being through regular health check-ups.
● RECARES Days: Giving time to support charities and causes that matter to you.
● Extensive Learning and Development Resources: Enhancing personal and professional growth.
● Remote work available (office-based during the training period, then 3–4 days per week remote work).
About the business:
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
-
Tokyo LVMH Watches & Jewelry ￥2,000,000 - ￥3,000,000 per year経験豊富で自立心のあるカスタマーサポートスタッフを募集しています。時計やジュエリーブランドに関する電話およびメールでの問い合わせ対応、修理依頼の入力、および関連する事務作業を担当します。分野が異なっていても、ラグジュアリービジネスに携わり、一流のサービスとホスピタリティを理解し提供できる方を求めています。 · 問い合わせ対応 · 修理受付入力業務 · Eコマース関連業務 · ...
-
Tokyo goFLUENT ￥3,600,000 - ￥4,200,000 per year外資系企業のgoFLUENTで働くことができます。日本語対応と英語でのコミュニケーションが必要です。グローバルな舞台で働く感覚があります。 · 電話・メール・チャットでの受講者サポート(日本語対応) · 学習ポータル運用・翻訳(英日)でグローバルブランドに貢献 · 受講者のモチベーションUPのためのフォローアップコールやサポート · 受講説明会等でのユーザー向けデモ(webinar) · ご要望や不安等のヒアリングとコンサル · ...
-
東京 / Tokyo Moneytree ￥900,000 - ￥2,700,000 per yearカスタマーサポートスペシャリストのポジションは、マネーツリーの金融インフラサービス「MT LINK」や個人資産管理サービス「Moneytree」の利用に当たってお客さまとコミュニケーションし、質問や懸念に対応することです。 · 弊社の商品およびサービスの利用に当たって、お客さまとコミュニケーションし、質問や懸念に対応します。 · ...
-
Tokyo LVMH Watches & Jewelry経験豊富で自立心のあるカスタマーサポートスタッフを募集しています。時計やジュエリーブランドに関する電話およびメールでの問い合わせ対応、修理依頼の入力、および関連する事務作業を担当します。分野が異なっていても、ラグジュアリービジネスに携わり、一流のサービスとホスピタリティを理解し提供できる方を求めています。 · ...
-
Tokyo Elsevier ￥3,000,000 - ￥6,000,000 per yearAre you interested in part of the regional Customer Service team ? · Manage order processing and fulfillment for print books, ensuring timely and accurate delivery to customers across Japan and Taiwan. · Understand the complexities of the Japanese and Taiwanese book markets and c ...
-
Customer Support
2週間前
Musashino Degica Full time ￥2,500,000 - ￥4,000,000 per yearカスタマーサポートを中心に担当し、サービスに関するお問い合わせ対応やサービス提供プロセスを改善する責任者となる。カスタマーサクセス(CS)へのキャリアパスも見込める。 · サービスに関するお問い合わせ対応 · 当社の戦略に合わせたカスタマーサービス提供の向上 · サービス提供プロセスを改善 · パートナー会社との連携 · 年間業績評価に応じた昇給 · プロフィットシェア · リモートとオフィス勤務が両方可能なハイブリット体制 · 社会保険完備 · 健康診断 · スポーツクラブ優待 · 保養所 · 語学研修 · 自己学習サポート · 多様なライフスタイルに ...
-
Customer Support
2ヶ月前
Tokyo CRIF ￥2,400,000 - ￥4,200,000 per yearThe Customer Support Associate will provide high-quality service to CRIF Japan's clients while supporting daily operations through administrative, financial, and HR coordination tasks. · Prepare and share the monthly sales summary with all CRIF Japan team members. · Check the out ...
-
Customer Support
1週間前
Tokyo, Japan ReachExt K.K. $36,000 - $72,000 per yearWe provide support for non-life insurance services. · ...
-
Tokyo Shure Japan ￥300,000 - ￥600,000 per yearCustomer Service Representative will perform customer and administrative duties for individuals and departments within the office. · Provides professional customer service to local business accounts · Maintains close coordination with sales, marketing, finance, factories, logisti ...
-
Tokyo Fender ￥3,000,000 - ￥6,000,000 per yearFender Musical Instruments Corporation is a world-famous brand with offices across the globe. An American icon, Fender was born in Southern California and has built a worldwide influence extending beyond the studio and the stage. A Fender is more than an instrument, it's a cultur ...
-
Tokyo PTC ￥1,400,000 - ￥2,400,000 per yearBe part of PTC's digital transformation. Your consistent results will help our Customers and Stakeholders become successful. · Directly contribute to PTC's Quote to Cash Process. Support strategic initiatives within our organization. ...
-
Tokyo PTC ￥3,000,000 - ￥6,000,000 per yearAs part of the Customer Operations team, you will join a leading-edge company with great software technologies & strong market positions, and you will cooperate with all major functions connected to our Organization like Sales and Customer Success, Revenue, Accounting and Credit ...
-
Tokyo DevloIT ￥2,800,000 - ￥4,200,000 per yearHandles and responds to customer enquiries and complaints online chat and/or e-mails, ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures, identifies and escalates difficult and complex issues to senior team members, ...
-
Tokyo, Japan Azure One ￥60,000 - ￥120,000 per yearThe Head of Customer Support will oversee all aspects of customer support operations ensuring exceptional service delivery and customer satisfaction. · This role involves managing a team of support representatives developing support strategies and continuously improving processes ...
-
Tokyo, Tokyo DeepL ￥4,000,000 - ￥8,000,000 per yearBe part of our growth right at the centre of the DeepL customer experience by joining as our Regional Customer Support Manager in Japan. This exciting opportunity comes as our customer support team is growing fast to meet the needs of our customers. · Provide leadership, support, ...
-
Tokyo, Tokyo Firework ￥900,000 - ￥1,200,000 per yearWe're looking for a dynamic Customer Support Manager to lead and evolve our support function and customer experience into a strategic growth engine. This role will focus on customer retention, product adoption, and revenue expansion in partnership with Client Leadership (Customer ...
-
Tokyo Vimeo ￥5,500,000 - ￥8,500,000 per yearVimeo is seeking a highly skilled Support Specialist II with a passion for technology and a dedication to client satisfaction. · Customer Support & Ownership: Deliver high-level support to Sales-Assisted and Self-Serve customers, managing inquiries across tickets, phone calls, an ...
-
Tokyo Ideal Folks LLC ￥3,500,000 - ￥6,000,000 per yearWe're Hiring – Bilingual Customer Support Specialist (Tokyo / Hybrid) Join a fast-growing company on a mission to make the world a better place through innovative services · N1 level Japanese Language · Experience in customer support (IT or SaaS) · Business efficiency improvement ...
-
Tokyo Spencer Thomas Remote job￥4,000,000 - ￥8,000,000 per yearOur client is looking for a high-performing Bi-lingual (Japanese/English) Customer Support Application Specialist based in Japan but working remotely. · Take ownership of internal and external customer requests – technical, informational, change, properly diagnosing and prioritiz ...
-
Greater Tokyo Area Enphase Energy Remote job￥2,500,000 - ￥4,000,000 per yearWe are looking for a Technical Support Engineer to join our team and support customers in Tokyo - Japan. · Enhance customer experience: Assist homeowners and installers by resolving technical issues and providing support during commissioning via phone and email. · Case management ...
-
Tokyo GlobalLogic $42,000 - $72,000 per yearWe are looking for a Customer Support Specialist who will be responsible for providing excellent customer service via phone email and chat. · ...
