We are supporting our client, an international Fortune 500 company, which is looking for an IT Support Technician to join its team in Hong Kong.
B2B role - IT Support TechnicianDuties and Responsibilities
Provide corrective service for a wide range of industrial products, performing hands-on maintenance as required and resolving complex issues.
The role may involve installing new systems, including networking, as well as diagnosing a broad range of customer issues, both software- and hardware-related.
All tasks must be carried out in accordance with the company's technical and quality standards and procedures, with the goal of delivering a high level of customer satisfaction.
Key ResponsibilitiesWork with customers to identify issues and develop and implement appropriate technical solutions
Respond to service calls or escalate them within agreed timeframes
Perform installation and maintenance of customer systems, e.g. PCs and mobile devices
Develop and maintain customer relationships, identifying opportunities to extend existing service agreements
Support the development of testing and repair processes
Liaise with help desks, support services, and support centers
Perform troubleshooting and issue resolution
Requirements and Qualifications
B2B contract
Minimum 2 years of experience as a field service representative or in a similar role
Proficiency in English
Experience in handling, maintaining, and safeguarding technical equipment
Strong analytical thinking and problem-solving skills
Team player
Good time management skills
Strong interpersonal and communication skills
Comfortable using mobile tools and applications
Apply now
職務レベル
スタッフレベル
雇用形態
正社員
職務タイプ
IT・コンピューター
業種
ITサービス・ITコンサルティング
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