応募資格について
【必須資格・経験】
以下いずれかの経験のある方
・カスタマーサポート
・カスタマーサクセス
____________________
仕事内容
カスタマーサクセス(マネージャー)【企業のDX化支援/950社以上導入実績あり】
【仕事内容】
コア事業として拡大してきたAI組織構築支援・人材育成支援に加え、グリーントランスフォーメーション人材育成、中高生向けAI教育事業、AI/DX人材紹介事業と、続々と新規事業が立ち上がっています。
toC向けサービス拡大に伴い、チーム体制強化をミッションに、カスタマーサクセスチームをリードするマネージャーとしてお任せします。
- 業務内容
・講座申込や講座運営・検定運営のオペレーション設計
・業務改善や提供価値の最大化に向けた、システムの選定・導入・運用装着
・メンバー採用・オンボーディングやマネジメント、チームビルディング
・VOCに基づいた製品改善への貢献
・エスカレーション対応等の実務管理
同社では、コア事業として拡大してきたAI/DX組織構築・人材育成支援に加え、GX(グリーントランスフォーメーション)人材育成など、続々と新規事業が立ち上がっています。対象領域の拡大に伴い、業界内外におけるサービスブランディングの重要性が増しております。
【将来的に従事する可能性のある仕事内容】
同社業務全般
【所属部署情報】
カスタマーサクセスチームへの配属となります。
組織構成については、選考時にお伝えいたします。
【雇用形態】
正社員
____________________
待遇面(給与・福利厚生など)
【年収・給与】
年収:550~650 万円 年俸制 月額458340円~ 基本給458340円~年俸の1/12を毎月支給残業代:全額支給 通勤手当:なし 賞与:なし 昇給:あり 年1回
【待遇・福利厚生】
関東ITソフトウェア健康保険組合・自社コンテンツ無料受講・検定取得制度・書籍購入制度・海外カンファレンス参加制度・外部研修費用補助・自家焙煎コーヒー、お菓子など無料・副業OK・リモートワークについて:リモート可ですが、対面でのコミュニケーションも大事にしているので、出社と組み合わせて働いて頂くことを想定しております。
【勤務地】
勤務地住所:東京都千代田区神田神保町二丁目40番5号 東久ビル7階
沿線名:東京メトロ半蔵門線神保町駅より徒歩5分
<将来的に勤務する可能性のある場所>
勤務地変更なし
<受動喫煙防止策>
敷地内全面禁煙
【勤務時間】
フレックスタイム制 1日の標準労働時間:8時間 休憩時間:1時間 コアタイム:あり 11:00~15:00 月平均残業時間:20時間~30時間
【休日休暇】
【年間休日】126日
【休日内訳】 完全週休2日制 土曜日,日曜日,祝日,夏季休暇,産前・産後休暇,育児休暇
____________________
選考について
【選考プロセス】
面接2~3回
会社情報
【事業内容・会社の特長】
創業から展開しているDX/AI人材育成プログラムは、
大手企業を中心として950社以上、延べ8万人以上の社会人や大学生などに教育を提供してきました。
経済産業省のレポートでも指摘されている「ITシステム2025年の崖」に顕著に表わされていますが、
最先端領域を活用するデジタルリテラシーの向上は日本経済にとって喫緊の課題です。
【募集背景】
組織強化における増員募集です。
____________________
#新着求人
ミドルの転職
30代・40代の転職ならミドルの転職
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