• Join the largest global entertainment company here in Japan.
• Grow your career and work on system implementation with Retail POS systems.
• You will guide engineering teams, oversees vendor development quality, validates architecture, and ensures system readiness.

Company Overview
This company is a Japanese entertainment company under one of the largest global entertainment companies. This innovative entertainment company, which includes theme parks, hotels, attractions, and entertainment experiences, features exciting and technologically advanced experiences. These entertainments are designed to create immersive, memorable, and emotionally fulfilling moments for people.

In this role, you will be part of the Digital and Technology team and work in a global and multinational team atmosphere. The
Delivery Manager
will be the end-to-end technical leader responsible for the design, engineering quality, delivery execution, and operational stability of all revenue-critical systems.

This includes Retail POS, F&B POS/KDS, Ticketing/Admissions systems, Mobile Ordering, eCommerce/Online Commerce, Payment Platforms, Inventory/COGS flows, and revenue reconciliation integrations.

For this role/program, you will be responsible for installing Retail POS systems in the firm's satellite store. You will guide engineering teams, oversees vendor development quality, validates architecture, and ensures system readiness for USJ's high-volume guest environment.

The role collaborates closely with Revenue Operations, Retail, F&B, Finance, Ticketing, Cybersecurity, Architecture, PMO, Infrastructure, Payments, and external vendors to deliver secure, seamless, and resilient experiences across all revenue touchpoints.

Responsibilities
Technical Leadership and Engineering Excellence

• Serve as the technical authority for all Revenue Operations platforms, including Retail POS, F&B POS/KDS, Ticketing/Admissions, Payment devices & gateways, Mobile Ordering, and Online Commerce systems.
• Lead technical design, integration strategy, and engineering oversight across revenue data flows—from point of transaction to financial posting.
• Validate system designs for scalability, throughput, performance, fault tolerance, and security required for theme-park-scale volume.
• Ensure correct implementation of tenders, payment routing, EMV logic, ticket entitlements, inventory/COGS rules, and pricing/promotion logic across systems.
• Coordinate engineering of embedded payment devices, POS terminals, kiosks, mobile apps, and revenue endpoints.
• Enforce engineering best practices, coding standards, logging structures, error-handling patterns, and performance benchmarks across all RevOps systems.

Solution Delivery and Architecture Alignment

• Partner with the Delivery Manager to execute the RevOps technology roadmap, including POS modernization, mobile ordering expansion, payment upgrades, and omni-channel commerce initiatives.
• Oversee and validate integrations between POS → Payment Gateway → Acquirer → Finance; Online Commerce → Ticketing → Payments; and POS/KDS → Inventory/COGS → Finance.
• Ensure all integrations follow global architecture standards, security constraints, tokenization requirements, and performance expectations.
• Evaluate and approve technical feasibility for new revenue system capabilities such as new tender types, ticket media formats, promotions/discount engines, or commerce flows.
• Identify technical risks early and define mitigation plans for complex, cross-domain revenue systems.
• Ensure interoperability across legacy revenue platforms and emerging future-state systems.

Stakeholder Communication and Collaboration

• Collaborate with Retail Ops, F&B Ops, Ticketing, Finance, RevOps, Security, and Online Commerce teams to ensure technology supports operational and business needs.
• Translate complex engineering concepts into clear business impacts and solution trade-offs.
• Provide technical direction and mentorship to vendor teams, internal engineers, and analysts within the RevOps domain.
• Work closely with compliance, cybersecurity, and Finance teams to ensure systems meet:
• PCI DSS
• Financial audit and SOX controls
• Revenue assurance and settlement reconciliation accuracy
• Ticket fraud prevention and entitlement enforcement
• Build strong working relationships across global platform teams, ensuring alignment with Universal-wide standards.

Standards, Compliance, and Operational Readiness

• Ensure all RevOps applications are engineered for maintainability, observability, and smooth transition to Application Services and Operations Support teams.
• Champion adoption of DevOps, CI/CD pipelines, automated testing for transaction flows, and performance/load testing standards.
• Promote continuous improvement across stability, latency, accuracy of revenue flows, inventory/COGS posting, and payment processing.
• Maintain audit-ready configuration and technical documentation for POS, payments, commerce, and back-end revenue integrations

Understand and actively participate in Environmental, Health & Safety responsibilities by following established USJ policy, procedures, training and team member involvement activities.
Required Qualifications
Perform other duties as assigned

• 7+ years of experience with engineering or systems integration, as Delivery Manager or Program Manager. Should have technical understanding and experience working on POS systems (Retail, F&B outlets would be the best) to be a technical expert.
• Best if you have experience with Oracle Symphony.
• Hands on experience working with ERP systems on the backend and integrating a POS system.
• Experience supervising technical/functional professionals and managing vendor ecosystems.
• Extensive budget, people, and vendor management experience. Also has risk management experience.
• Skilled in evaluating solution designs, engineering approaches, and vendor technical proposals.
• Strong communication skills, able to communicate technical requirements with both technical and non-technical teams. Also should be able to troubleshoot and support triaging technical issues. Does not need to be hands-on in troubleshooting the technical.
• Working understanding of IT Infrastructure, including network and server connections.
• LANGUAGE: Ability to use both Japanese and English in business.
• Role will use 60% Japanese, 40% English

Feel free to reach out if you have any questions.