.png?1602518798){kind=logo}
Want to be a part of Asia Pacific & Middle East's (APME) largest, most innovative, and rapidly growing data centre company?
AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the region's digital future. We do this by continuously redefining and delivering hyperscale data centres that meet the needs of our customers - the world's most transformational companies. And we're doing so sustainably, for today and tomorrow.
Having opened Australia's first and largest hyperscale data centres in 2017, we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APME region. With backing from our investors, including Blackstone, this is just the beginning…
Come join the A-Team at AirTrunk, where the cloud meets the ground.
A Snapshot
As the Service Delivery Manager, you will report to the Senior Director, Service Delivery APJ, and collaborate closely with the broader Operations team, making your mark in several ways:
- You will be the main point of contact for AirTrunk's large cloud customers.
- You will be the key in supporting our customers throughout the entire journey – from fit-out through to go-live (RFS) and onboarding – within our hyperscale data centres.
- You will provide a variety of comprehensive project management, customer engagement, reporting and administrative services to ensure customer requirements are met with the highest level of satisfaction.
- **This is NOT an IT-related role**
Your Day to Day
As the Service Delivery Manager, your daily responsibilities will include, but not limited to, the following key tasks, along with tackling a variety of other exciting challenges:
- Act as the primary point of contact with all customers throughout the build, fit-out and onboarding process.
- Ensure Early Access, Ready for Service, and other customer contractual requirements are met by coordinating with internal teams to track and maintain compliance with all customer contract obligations.
- Participate in design reviews and project meetings.
- Work with the design team and the customer to ensure customer requirements for fit- out of the data centre are met.
- Project manage, in conjunction with the development team, fit-outs being delivered by AirTrunk on behalf of customers; ensure all customer expectations are met
- Work with the development team on programmes, obtaining design and budget approvals, conduct risk analysis, facilitate procurement and provide reporting throughout customer fit-outs
- Coordinate customer deliveries and installs of racks, servers, network equipment, etc.
- Support customer audits and inspections throughout the development and fit-out phases.
- Provide ongoing BAU operational support to customers, including preparation of customer operational reporting, including SLA, security and other reporting as required by the customer.
- Conduct audits and inspections with and on behalf of customers to ensure compliance and quality standards.
- Work closely with the development and cost team to review and prepare budgets; negotiate costs and contracts with general contractors and equipment suppliers.
- Maintain customer project budgets and trackers, to ensure compliance with financial policies and customer recoveries.
- Deliver regular progress reports and status updates.
- Respond promptly to customer requests and needs and facilitate resolution.
- Assist facilities management in managing customer incidents and escalations.
- Establish and maintain positive relationships and regular interaction with internal teams, external customers and vendors through proactive communication and collaboration.
- Schedule and coordinate ongoing customer meetings and customer events.
- Support sales and pre-sales activities by assisting with meetings, documentation and proposal as required.
Requirements
To perform this role successfully, the suitably experienced individual must understand and demonstrate the basic tenets of leadership. The items in the list below are representative of the knowledge, skill, and/or ability required for satisfactorily meeting the expectations of the role.
- Must be bi-lingual and fluent in both English and Japanese.
- Role will be based in Osaka, Japan.
- You have 2+ years' project management experience in a critical operating environment
- You are an excellent communicator who understands commercial and electrical/ mechanical technical concepts
- You are customer-focused and will go above beyond to deliver for the customer
- You have strong time/organizational skills
- Ideally, you are project management (PMP) certified
- Ideally, you have data centre infrastructure fit-out delivery experience
- You can track and synthesize large amounts of data and prepare valuable reports and summaries to management and to customers
- You are proficient in Microsoft SharePoint, Outlook, Word, Excel, PowerPoint and familiar with Visio, MS Project & Bluebeam
- You are willing to travel across APAC (if required)
Working at AirTrunk is a once in a lifetime opportunity to fast-track your career and amplify your impact. Whilst you're helping scale our region's digital future, we'll help you and unleash your full potential.
The pace in which we operate means you'll feel an electric atmosphere at AirTrunk. We are a team of challengers and collaborative problem solvers who break new ground every day. We do this by living our values, going above and beyond, and being dynamic, transparent, and responsive.
Every AirTrunker brings their own unique background and diverse perspective to find solutions to problems that matter. We make sure you have everything you need to make your mark and thrive in a flexible and safe working environment, where everyone feels welcome. Our benefits empower AirTrunkers to stay positively charged.
Now's your chance to .
**To all recruitment agencies: AirTrunk does not accept agency resumes. Please do not forward resumes to our jobs alias, AirTrunk employees or any other organisation location. AirTrunk is not responsible for any fees related to unsolicited resumes.**
-
Osaka, Osaka AirTrunk ￥600,000 - ￥1,200,000 per yearWant to be a part of Asia Pacific & Middle East's (APME) largest, most innovative, and rapidly growing data centre company? Come join the A-Team at AirTrunk, where the cloud meets the ground. · Act as the primary point of contact with all customers throughout the build, fit-out a ...
-
Osaka AirTrunk ￥5,000,000 - ￥15,000,000 per yearAirTrunk is seeking a Service Delivery Manager to report to the Senior Director, Service Delivery APJ. · You will be the main point of contact for AirTrunk's large cloud customers. · You will support customers throughout their journey – from fit-out through to go-live (RFS) and o ...
-
Osaka AirTrunk Full time￥4,000,000 - ￥8,000,000 per yearAirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the region's digital future. We do this by continuously redefining and delivering hyperscale data centres that meet the needs of our customers - the world's most transformatio ...
-
Osaka Lenovo ￥4,000,000 - ￥8,000,000 per yearWe are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarte ...
-
Delivery Manager
5日前
Osaka, Osaka TEKsystems ￥1,500,000 - ￥2,500,000 per year+The successful candidate will serve as technical authority for all revenue operations platforms including Retail POS systems.+ · +Serve as technical authority for all revenue operations platforms. · ...
-
BPO Delivery Manager
2ヶ月前
Osaka, Osaka IBM ￥2,500,000 - ￥6,000,000 per yearA career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. · ...
-
Service Manager
1ヶ月前
Osaka, Osaka Mogi I/O : OTT/Podcast/Short Video Apps for you ￥6,400,000 - ￥9,000,000 per yearJoin a global leader in power systems as a Service Supervisor responsible for managing the Technical Service department within the Aftersales team. · Supervise daily operations of the Technical Service team, maintaining compliance with company policies and quality standards. · Ma ...
-
Greater Osaka Area AmazonAmazon seeks a Operations Manager to join our Japan Amazon Logistics team. The goal of Amazon Logistics (AMZL) is to build a world class last mile operation delivering to customers. Amazon aims to exceed the expectations of our customers by ensuring that their orders are delivere ...
-
Sakai-shi Amazon Full time￥2,400,000 - ￥4,800,000 per yearAmazonでは、地球上で最もお客様を大切にする企業であることを目指しています。これに向けてモチベーションにあふれ、実行力の高い人材を必要としております。 · 今回、Amazon Hubデリバリーパートナープログラムにおける配送パートナーのオペレーション全般を管理するシニア・エリアマネージャーを募集します。このポジションは、新しい配送モデルを開発、管理することが求められます。また、ラストマイル(最終拠点からエンドユーザーへの物流サービス)のオペレーション・チームの一員として、お客様へのラストマイル配送に関する様々な手法を開発し、長期的な配送能力を構築して ...
-
Kobe, Hyogo Accelleron ￥9,000,000 - ￥12,000,000 per yearAccelleronは、100年以上のABBターボチャージャーの伝統を引き継ぐ専門家のチームで成り立っています。革新的で持続可能な産業のために、信頼できるパートナーとしてお客様をサポートします。 · 私たちは、率先して個人の違い、多様性を認め、ダイバーシティーを推進しています。 · テクニカル・サービス・マネージャー(=エンジンメーカ担当)として、神戸にてサービス部門のグローバル・テクニカル・サービス・チームの重要なメンバーとなります。 · クレームハンドリングのリード役として、情報収集、部品手配、現場とワークショップでの作業手配、検査方法の指導、問題の ...
-
Sakai-shi Amazon Full time￥2,500,000 - ￥5,000,000 per yearAmazonでは日本のAmazon Logistics (AMZL)チームのデリバリーステーション・オペレーションマネージャーを募集しています。AMZLのゴールはお客様に荷物をお届けする物流の最後の区間、ラストマイルにおいて、世界水準のオペレーションを構築することです。デリバリーステーション(DS)のオペレーションマネージャーは、出入荷、ソートオペレーションに対する責任を負い、大きな裁量を任される仕事です。センター長の右腕として、マネージャーレベルの部下を持ち、ソート(仕分け)やディスパッチ(配送ドライバーへの荷物の引き渡し)のオペレーションを指揮します ...
-
Osaka, Osaka Collyde, Inc. ￥180,000 - ￥240,000 per yearThe Senior Project Manager plays a critical leadership role within the consulting organization, serving as the primary liaison among internal teams, customer stakeholders, and approved third-party partners. · Serve as the central point of contact for assigned projects, ensuring s ...
-
Osaka C-Serv ￥4,000,000 - ￥8,000,000 per yearC-Serv is seeking a Consultant based in Japan, to support the deployment, integration, and lifecycle management of our enterprise security solutions. · Lead and participate in the design, deployment, and integration of enterprise security solutions, including application security ...
-
Osaka, Osaka The Ritz-Carlton Hotel Company, L.L.C. ￥900,000 - ￥1,200,000 per yearSupervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. · Supervises and manages employees. · Maintains service and sanitation standards in restaurant, bar/lounge an ...
-
Osaka confidential ￥3,600,000 - ￥6,000,000 per yearWe are seeking a dynamic and experienced Senior Sales Executive with a strong background in Direct Sales for the Power Generation or Data Center sectors. This role is ideal for a driven sales professional who can manage high-value client relationships, develop strategic partnersh ...
-
Field Engineer
2ヶ月前
Osaka, Osaka Cytiva Remote job￥2,500,000 - ￥5,000,000 per yearBe part of something altogether life-changing Working at Cytiva means being at the forefront of providing new solutions to transform human health Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccin ...
-
Osaka, Osaka Takeda ￥1,200,000 - ￥2,400,000 per yearAssociate Director, GCP Compliance is responsible for directing and driving the implementation of regional compliance management related to quality events and internal audits for clinical trial delivery functions. · Direct and drive the implementation of regional compliance manag ...
-
Osaka, Osaka NBCUniversal ￥6,000,000 - ￥12,000,000 per yearNBCUniversal is seeking a dynamic and experienced Director of Enterprise IT Operations, Workplace Operations. The successful candidate will oversee all aspects of Enterprise IT operations in the APAC Region, including day-to-day IT support, TechBar support, audiovisual (AV) servi ...
-
Osaka Takeda Full time￥8,000,000 - ￥20,000,000 per yearDirect and drive the implementation of regional compliance management related to quality events and internal audits for clinical trial delivery functions including the identification and development of applicable processes and tools. · Direct and drive the implementation of regio ...
-
Osaka, Osaka Google ￥6,000,000 - ￥12,000,000 per yearAs a Technical Program Manager at Google, you'll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You'll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functi ...
-
Program Manager
3週間前
Osaka, Osaka TEKsystems ￥6,000,000 - ￥12,000,000 per yearJoin a multicultural, bilingual setting, working on cutting-edge technologies that redefine the theme park experience. Work directly contributes to enhancing the overall guest experience. Create a holistic, technologically advanced environment where both external and internal cus ...
