Location: Japan – Osaka (Full-Time)
Work Type: Permanent
Experience Required: 4 – 7 Years
Compensation: YEN 8,000,000 – 10,500,000
Job Overview
Join a global leader in power systems as a Service Supervisor responsible for managing the Technical Service department within the Aftersales team. This pivotal role covers oversight of warranty claims, field service, service sales, customer support, technical training, and warranty claim procedures, ensuring operational excellence and business growth in Japan.
Key Responsibilities
- Supervise daily operations of the Technical Service team, maintaining compliance with company policies and quality standards.
- Manage warranty claim activities and processes accurately and on schedule.
- Drive service sales, promote MTU service products, and support engine sales projects.
- Oversee aftersales activities of Service Partners and ensure achievement of business objectives.
- Monitor project costs and profitability, supporting financial reviews.
- Support global, regional, and in-country technical service projects as required.
- Foster a culture of continuous improvement, communication, and teamwork within the service department.
Must-Have Qualifications
- Degree or diploma in Engineering, Business, or related field.
- Minimum 7 years' experience in related technical roles, with at least 4 years in supervisory positions involving aftersales.
- Experience in sales network management is advantageous.
- Fluency in both spoken and written Japanese and English.
- Strong organizational, communication, and interpersonal skills.
- Ability to travel domestically and internationally (~30%).
Benefits
- Competitive salary and exceptional benefits package.
- Opportunities for career growth in an international environment.
- Inclusive and diverse workplace committed to respect and equal opportunity.
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