Notion helps you build beautiful tools for your life's work.
In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work.
Millions of users, from individuals to large organizations like Toyota, Figma, and OpenAI, love Notion for its flexibility and choose it because it helps them save time and money.
In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in-office workdays.About The Role
As an enterprise technical support specialist……
You will work closely with our enterprise customers and engineers to resolve the most complex issues. You will also help build out systems and processes to manage tasks from report to completion.
You will problem solve with our technical teams and work to resolve as much as you can while scaling our systems and support processes.
What You'll AchieveWork closely with our largest customers providing white-glove support to solve the most challenging support interactions
Build and maintain strong relationships with enterprise customers, ensuring high levels of engagement and satisfaction
Work cross-functionally across engineering and product to build processes and manage issues
Perform advanced troubleshooting of products and embedded partner applications
Reproduce customer issues, perform initial codebase triage, and file bugs with Engineering
Manage to key performance metrics defined within the team
Respond to high-priority customer issues
Create and maintain internal knowledge libraries and contribute to the creation of user-facing content
Participate in an on-call rotation to assist customers outside of normal working hours (once in a few months)
Skills You'll Need To Bring
At least 5+ years of experience in technical support, technical account management, or a similar role
You are a native-level Japanese speaker and at business level in English (speaking included)
You have a strong understanding of and experience with REST APIs
You have knowledge and experience troubleshooting desktop applications on Microsoft Windows and macOS
You have knowledge of Single Sign-On including OAuth, SAML, and SCIM
You have strong analytical, debugging, and problem-solving skills
You are able to analyze server and client application logs and identify the root cause of errors
You have strong written and verbal communication skills and can work with both technical and non-technical audiences
You are able to balance user expectations while understanding policies and compliance boundaries
You are able to work under pressure and remain focused, confident and professional
You are able to collaborate effectively with peers and across teams that are located in multiple offices
Nice To Haves
Knowledge of Linux, APIs, NoSQL, MySQL, and similar open-source technologies
Experience with scripting languages such as Python, Java, JavaScript, or TypeScript
Fluency in Korean or Mandarin
We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers.
If you're excited about a role but your past experience doesn't align perfectly with every bullet point listed in the job description, we still encourage you to apply.
If you're a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.
Notion is proud to be an equal opportunity employer.We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.
Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law.Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.
If you need assistance or an accommodation due to a disability, please let your recruiter know.
By clicking "Submit Application", I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion's Global Recruiting Privacy Policy.
-
Tokyo Specialized GroupITソフトウェア業界におけるクライアント企業が、旧製品をサポートするリードテクニカルサポートスペシャリストを募集しています。このポジションでは、技術サポートの専門知識を活かしつつ、さまざまなITシステムやアプリケーションでの経験を積むことができます。応募者は日本語のネイティブレベルの能力が必須です。 · 旧ソフトウェア製品に対する一次・二次サポートの提供 · LINUX/Windows サーバー上での アプリケーションのトラブルシューティング 技術的な問題 を解決するためのログ分析 英 語 で の 技術 的 な 問題 の エスカレーション ...
-
Tokyo Specialized GroupIT 東 Ａ Software を IT Ａ Software ０ 01 · ＃ · ＄ · ％ · ...
-
Tokyo Notion ￥6,000,000 - ￥12,000,000 per yearWe require all team members to work from our offices on Mondays and Thursdays, our designated Anchor Days. · ...
-
Tokyo Notion ￥2,000,000 - ￥2,800,000 per yearAs an enterprise technical support specialist you will work closely with our enterprise customers and engineers to resolve the most complex issues. · ...
-
Tokyo Teslaテクニカルサポートスペシャリストは、 Tesla のエネルギー製品ラインの技術的支援を提供し、お客様に迅速かつ正確に対応するポジションです。 · ...
-
Tokyo Teslaエネルギー蓄電システムに関するサポートエンジニアとして、産業用バッテリー蓄電製品の技術支援を担当していただきます。主に、テスラの顧客や内部の自動資産監視システムから報告される機器の問題を診断・解決し、テスラ社および第三者の現場技術者と連携して対応を行います。また、顧客に納入された新規設備の遠隔立ち上げ(リモートコンミッション)にも携わり、現場および製品レベルの品質問題のサポートも行います。 · ...
-
Tokyo Proofpoint'About Us · Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools.Over 80 of the Fortune 100... · ' As Director, · Customer Support, · you will shape and execute the ...
-
Greater Tokyo Area Tencent Full timeクラウド&スマート・インダストリー・グループ(CSIG)は、クラウドおよびインダストリー・インターネット戦略の推進を担い、クラウド技術、AI、ネットワークセキュリティの進化を通じて、スマート産業の革新的なソリューションを生み出しています。CSIG は、小売、医療、教育、交通など多様な産業のデジタル化を推進しながら、企業がより効率的にユーザーにサービスを提供できるよう支援しています。また、新たなインテリジェント産業エコシステムの構築にも取り組んでいます。 · ...
-
Tokyo, Japan ForestownThis Job Title: Technical Support Manager requires a full-time undergraduate degree or above obtained through the unified enrollment system. Those with a major in electrical automation are preferred. · ...
-
Tokyo Proofpoint Full timeWe protect how people data and AI agents connect across email cloud collaboration tools. · As Director Customer Support you will shape execute regional strategy for technical support delivering programs that optimize customer satisfaction ensure high-quality service execution enh ...
-
Tokyo FactSet ￥4,320,000 - ￥6,480,000 per yearWe seek a Enterprise Data Sales Specialist to strengthen FactSet's presence in Japan by nurturing key client relationships, consulting on data and technology solutions, and expanding product usage. The Specialist will cultivate a strong opportunity pipeline with asset managers, b ...
-
Tokyo, JP FactSetWe seek a Enterprise Data Sales Specialist to strengthen FactSet's presence in Japan by nurturing key client relationships, consulting on data and technology solutions, and expanding product usage. · Nurturing key client relationships. · Consulting on data and technology solution ...
-
Tokyo eBay ￥900,000 - ￥1,200,000 per yeareBay Japan Seller Support SpecialistAs a Customer Support Agent, you will be responsible for promptly and courteously addressing inquiries from customers to contribute to overall customer satisfaction. · ...
-
Tokyo Proofpoint+Job summary · A Director of Customer Support will shape and execute regional strategy for technical support delivering programs to optimize customer satisfaction ensure high-quality service execution enhance customer experience. · + ...
-
Tokyo Exact Sciences Full time￥5,000,000 - ￥8,300,000The Customer Support Specialist will be responsible for wide range of operations of screening portfolio within Japan, such as account set up for Health Care Providers and Registered Clinical Laboratory with onboarding guidance. · ...
-
Tokyo Exact Sciences ￥5,000,000 - ￥8,300,000We're helping change how the world prevents, detects and guides treatment for cancer. · The Customer Support Specialist III will be responsible for various operations of screening portfolio within Japan, · such as account set up, supporting required material delivery requested by ...
-
Tokyo Quest SoftwareWe are seeking an Enterprise Technical Support Advisor to provide technical support across our product suite via phone, web, remote support sessions & emails in a fast-paced environment. · ...
-
JP - Tokyo Exact SciencesThe Customer Support Specialist III will be responsible for a wide range of operations of screening portfolio within Japan. · ...
-
Tokyo Sharp Brains ￥4,000,000 - ￥6,000,000 per yearProvided end-to-end technical support for desktop and laptop systems including troubleshooting hardware software and connectivity issues. · ...
-
Tokyo iJBRIDGE INC. (株)アイジェイブリッジWe are looking for a Technical Support Engineer with hands-on experience in ScanditSDK to support a business application development project. · Provide technical support from requirements definition through delivery. · Act as an SIer (System Integrator) standpoint. · ...
-
Tokyo Sharp BrainsProvided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues handled IMAC activities · Familiarity with Windows OS environments mobile device support basic MAC device handling · ...
