About Us
Notion helps you build beautiful tools for your life's work. In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work. Millions of users, from individuals to large organizations like Toyota, Figma, and OpenAI, love Notion for its flexibility and choose it because it helps them save time and money.
In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in-office workdays.
About The Role
As an enterprise technical support specialist……
You will work closely with our enterprise customers and engineers to resolve the most complex issues. You will also help build out systems and processes to manage tasks from report to completion. You will problem solve with our technical teams and work to resolve as much as you can while scaling our systems and support processes.
What You'll Achieve
- Work closely with our largest customers providing white-glove support to solve the most challenging support interactions
- Build and maintain strong relationships with enterprise customers, ensuring high levels of engagement and satisfaction
- Work cross-functionally across engineering and product to build processes and manage issues
- Perform advanced troubleshooting of products and embedded partner applications
- Reproduce customer issues, perform initial codebase triage, and file bugs with Engineering
- Manage to key performance metrics defined within the team
- Respond to high-priority customer issues
- Create and maintain internal knowledge libraries and contribute to the creation of user-facing content
- Participate in an on-call rotation to assist customers outside of normal working hours (once in a few months)
Skills You'll Need To Bring
- At least 5+ years of experience in technical support, technical account management, or a similar role
- You are a native-level Japanese speaker and at business level in English (speaking included)
- You have a strong understanding of and experience with REST APIs
- You have knowledge and experience troubleshooting desktop applications on Microsoft Windows and macOS
- You have knowledge of Single Sign-On including OAuth, SAML, and SCIM
- You have strong analytical, debugging, and problem-solving skills
- You are able to analyze server and client application logs and identify the root cause of errors
- You have strong written and verbal communication skills and can work with both technical and non-technical audiences
- You are able to balance user expectations while understanding policies and compliance boundaries
- You are able to work under pressure and remain focused, confident and professional
- You are able to collaborate effectively with peers and across teams that are located in multiple offices
Nice To Haves
- Knowledge of Linux, APIs, NoSQL, MySQL, and similar open-source technologies
- Experience with scripting languages such as Python, Java, JavaScript, or TypeScript
- Fluency in Korean or Mandarin
We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you're excited about a role but your past experience doesn't align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you're a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
By clicking "Submit Application", I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion's Global Recruiting Privacy Policy.
-
Tokyo Specialized GroupIT 東 Ａ Software を IT Ａ Software ０ 01 · ＃ · ＄ · ％ · ...
-
Tokyo Specialized GroupITソフトウェア業界におけるクライアント企業が、旧製品をサポートするリードテクニカルサポートスペシャリストを募集しています。このポジションでは、技術サポートの専門知識を活かしつつ、さまざまなITシステムやアプリケーションでの経験を積むことができます。応募者は日本語のネイティブレベルの能力が必須です。 · 旧ソフトウェア製品に対する一次・二次サポートの提供 · LINUX/Windows サーバー上での アプリケーションのトラブルシューティング 技術的な問題 を解決するためのログ分析 英 語 で の 技術 的 な 問題 の エスカレーション ...
-
Tokyo Notion ￥2,000,000 - ￥2,800,000 per yearAs an enterprise technical support specialist you will work closely with our enterprise customers and engineers to resolve the most complex issues. · ...
-
Tokyo Notion ￥6,000,000 - ￥12,000,000 per yearWe require all team members to work from our offices on Mondays and Thursdays, our designated Anchor Days. · ...
-
Tokyo Teslaテクニカルサポートスペシャリストは、 Tesla のエネルギー製品ラインの技術的支援を提供し、お客様に迅速かつ正確に対応するポジションです。 · ...
-
Tokyo Teslaエネルギー蓄電システムに関するサポートエンジニアとして、産業用バッテリー蓄電製品の技術支援を担当していただきます。主に、テスラの顧客や内部の自動資産監視システムから報告される機器の問題を診断・解決し、テスラ社および第三者の現場技術者と連携して対応を行います。また、顧客に納入された新規設備の遠隔立ち上げ(リモートコンミッション)にも携わり、現場および製品レベルの品質問題のサポートも行います。 · ...
-
Greater Tokyo Area Tencent Full time￥4,000,000 - ￥10,000,000 per yearTenntentu no cloud nihon ni wa, taiyo kyouiku gakusei shokuin to ieru jinzai o saku wo motomeru mono desu. tennetu no cloud wari ni wa, daihyo taisho ga yamerarete iru mono desu. Tenentutibu no tennanteki shigenka de ittai inobeshon surugita heiki o tsukau wagamama na keikaku tek ...
-
Tokyo Streamax ￥600,000 - ￥1,200,000 per yearThe Technical Support Engineer will provide product technical support for customers in the Asia-Pacific region, including remote assistance and on-site support. They will answer technical questions, track and solve problems, and collaborate with the R&D or quality team to ensure ...
-
Tokyo FactSet ￥4,320,000 - ￥6,480,000 per yearWe seek a Enterprise Data Sales Specialist to strengthen FactSet's presence in Japan by nurturing key client relationships, consulting on data and technology solutions, and expanding product usage. The Specialist will cultivate a strong opportunity pipeline with asset managers, b ...
-
Tokyo eBay ￥900,000 - ￥1,200,000 per yeareBay Japan Seller Support SpecialistAs a Customer Support Agent, you will be responsible for promptly and courteously addressing inquiries from customers to contribute to overall customer satisfaction. · ...
-
Tokyo Streamax ￥900,000 - ￥1,200,000 per year+Job summary · Product technical support engineer responsible for remote assistance and onsite support in Asia-Pacific region with focus on Japanese market+ · +QualificationsBachelor's degree or above in computer science electronics communications vehicle engineering or related f ...
-
Tokyo Quest SoftwareWe are seeking an Enterprise Technical Support Advisor to provide technical support across our product suite via phone, web, remote support sessions & emails in a fast-paced environment. · ...
-
Tokyo, Tokyo Boeing ￥1,000,000 - ￥1,400,000 per yearAt Boeing we innovate collaborate to make the world a better place · We re committed to fostering an environment for every teammate thats welcoming respectful inclusive with great opportunity for professional growth. · Find your future with us.The selected individual will work ac ...
-
Tokyo FactSet ￥1,600,000 - ￥3,600,000 per yearWe seek a Enterprise Data Sales Specialist to strengthen FactSet's presence in Japan by nurturing key client relationships, consulting on data and technology solutions, and expanding product usage. ...
-
Tokyo, Tokyo HP $60,000 - $90,000 per yearPoly's video conferencing system technical support for corporate customers. Resolve customer issues by checking product logs, verifying workarounds and proposing them to customers. · Apply advanced technical knowledge to operate one or more technology areas (e.g. VoIP or H323 Vid ...
-
Tokyo, Tokyo myGwork - LGBTQ+ Business CommunityThis role involves providing technical support for Poly video conferencing systems to corporate customers. · ...
-
Tokyo, Tokyo HPThis role is responsible for providing technical support and solutions to customers in the AV field. The Field Technical Support Specialist will work on problems of diverse complexity and scope, exercising independent judgment within established guidelines. · ...
-
Tokyo Autodesk ￥3,000,000 - ￥5,000,000 per yearThis is NOT an open position. Please submit your CV here for future consideration. · The Technical Support Specialist will provide technical support to customers in a team environment. · The specialist will be responsible for investigating and resolving customer inquiries via cha ...
-
Tokyo Open Text K.K. OTHERA Senior Technical Support Specialist role at OpenText is more than just a job, it's an opportunity to impact lives. As a key contributor, you'll be instrumental in constructing cutting-edge information management solutions that contribute to making our customers wildly successfu ...
-
Tokyo HP Full time$800,000 - $1,000,000 per yearWe are looking for an individual with: · Bachelor's degree preferred or Associate degree holder (technical field) with 5-7 years working experience in AV fields desired. · Thorough knowledge of HP products and services offerings... · ...
-
Tokyo HP Full timeThe Field Technical Support Specialist provides technical support to Poly video conferencing system customers. The specialist will troubleshoot issues with products and provide solutions to customers. · This is a full-time position that requires travel (50%) and relocation. · We ...
