3-1.【カスタマーサクセス部】カスタマーサクセス責任者候補
同社は、国内のホテル・旅館など宿泊施設の直販予約を最大化させるSaaS型予約システム「OPTIMA(オプティマ)」を自社開発し、各宿泊施設に提供しています。これまで高級ホテル/旅館等の宿泊施設を中心に約2,000施設の導入実績を誇るまでに成長しました。直近では、宿泊予約を軸とした「OPTIMA BOOKING」だけではなく、宿泊以外の多彩なサービス(食事やアクティビティ等)の予約が出来る「OPTIMA CROSS」をリリースいたしました。
今後更なる事業成長に向けて、カスタマーサクセス責任者として、部署の立ち上げを含めた全体戦略・組織戦略に携わっていただきます。
【募集背景】
現在、宿泊施設からのお問い合わせ対応を行うカスタマーサポートチームはあるものの、より宿泊施設に直接的に関わり、有効にご活用いただくための支援や顧客体験の更なる向上を図り、さらなる価値を提供していくことが必要不可欠であり、カスタマーサクセスチームを立ち上げる運びとなりました。
【具体的な業務内容】
■カスタ(その他詳細は面談にてお伝えします)(その他詳細は面談でお伝えします)
【求める人材】
【必須経験・スキル】
■カスタマーサクセス組織の立ち上げ経験又はカスタマーサクセス組織におけるマネジメント経験
【歓迎する経験・スキル】
■SaaS業界でのカスタマーサクセス責任者経験
■スタートアップやベンチャー企業での就業経験
■CRMツール(例:Salesforce、kintone)の使用経験
■システム導入や導入コンサルタントの経験
■データ分析の基礎知識と実務経験
■The Model体制に関する深い知見
【求める人物像】
■事業を牽引するリーダーシップをお持ちの方
■社内外問わず円滑なコミュニケーションができる方
■変化に対しても柔軟に取り組める方
■トラベルテックへの興味関心をお持ちの方(その他詳細は面談でお伝えします)
【給与】
700~800万円
【勤務地】
東京都
【勤務時間】
求人紹介時に詳しくお伝えいたします。
【雇用・契約形態】
正社員
【待遇・福利厚生】
育児休暇制度/慶弔見舞金制度
【休日・休暇】
祝日/年末年始休暇/夏季休暇/有給休暇/慶弔休暇/リフレッシュ休暇/完全週休2日制(土・日)
Show more Show less
-
Tokyo 株式会社エス・ワイ・エス ¥7,000,000 - ¥8,000,000カスタマーサクセス責任者として、部署の立ち上げを含めた全体戦略・組織戦略に携わっていただきます。同社は、国内のホテル・旅館など宿泊施設の直販予約を最大化させるSaaS型予約システム「OPTIMA(オプティマ)」を自社開発し、各宿泊施設に提供しています。 · 【募集背景】現在、宿泊施設からのお問い合わせ対応を行うカスタマーサポートチームはあるものの、より宿泊施設に直接的に関わり、有効にご活用いただくための支援や顧客体験の更なる向上を図り、さらなる価値を提供していくことが必要不可欠であり、カスタマーサクセスチームを立ち上げる運びとなりました。 ...
-
Tokyo 株式会社エス・ワイ・エス ¥7,000,000 - ¥10,000,000今문호프(無) 、 SaaS 3 · ) · AWS · LINUX · ...
-
Tokyo 株式会社エス・ワイ・エス ¥7,000,000 - ¥10,000,000同社はSaaS型直販予約システム「OPTIMA(オプティマ)」を自社開発し、各宿泊施設に提供しています。また、統合型の予約システム「OPTIMA CROSS」をリリースしました。インフラマネージャー候補を募集します。 · ...
-
Tokyo Takeda Full timeBy clicking the Apply button I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takadas Privacy Notice and Terms of Use. · ...
-
Project Manager
1ヶ月前
Tokyo Salesforce ¥120,000 - ¥2,400,000 per yearWe are looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation and keeping Salesforce's core values at the heart of it all. · Define end-to-end solutions and lead their rapid implementation. · Manage project teams to ensur ...
-
Research Expert
2週間前
Marunouchi Egon Zehnder Full timeWe are looking for someone who has/is: · Knowledge of and interest in industry trends and the movement of management personnel · Able to work in a team environment with members from different professions and regions · Can challenge herself/himself to find new way instead of the e ...
-
Senior Recruiter
2ヶ月前
Tokyo AMSWe are looking for a Senior Recruiter to join our team at AMS. As a Senior Recruiter, you will be responsible for getting to know our clients and their working culture in order to identify exactly what their resourcing needs are and create effective hiring strategies. · ...
-
Scrum Master
1ヶ月前
Tokyo Atify - Positive Impact with AIWe are looking for a highly skilled Scrum Master / Product Manager to support ongoing digital transformation initiatives.The ideal candidate will have proven experience running Scrum ceremonies and driving cross-functional projects with multiple departments. · ...
-
Project Manager
4週間前
Tokyo Salesforce Full timeWe are looking for experienced project managers who can lead end-to-end cloud solutions delivery services. · Manage project teams to deliver Salesforce products smoothly. · Create end-to-end solutions that meet customer needs. · Liaise with internal stakeholders to ensure success ...
-
Tokyo スキルハウス・スタッフィング・ソリューションズ株式会社A TravelTech is hiring for a Senior Product Manager - PaymentWe are seeking a highly experienced Senior Product Manager (PdM), Payments to drive the end-to-end vision, roadmap, and delivery of critical global payments platform. · ...
-
Tokyo SalesforceSalesforce is looking for a Trailblazer to help drive innovation and customer success together. The ideal candidate will have experience in sales strategy analysis and be passionate about bettering business and the world through AI. · ...
-
Tokyo Too Good To GoWe are looking for an exceptional Senior Business Developer Manager to join the Key Accounts team at Too Good To Go in Japan. You will play a pivotal role in the launch of Too Good To Go Japan and the fight against food waste by developing and growing partnerships with prominent ...
-
Japan-Tokyo-Mori Tower TencentTencent is a global leading technology company focused on developing innovative products and services that connect people around the world and improve their lives. The company was established in 1998 and listed on the Hong Kong Stock Exchange in 2004. · ...
-
Tokyo Office_Finance
2ヶ月前
Tokyo Solutions for Our Climate (SFOC) ¥2,000,000 - ¥2,800,000 per yearSFOC was established in South Korea in 2016 with the goal of most effectively reducing greenhouse gases in line with the Paris Agreement's target to limit the global average temperature increase to within 1.5°C. · Underneath this mission SFOC continuously identifies and expands u ...
-
Product Manager
6日前
Tokyo Eureka Robotics Full timeEureka Robotics is seeking a Product Manager to join their team. The successful candidate will have experience in product management with deep-tech products preferably having robotics or AI domain understanding. · ...
-
Tokyo Cooler Master ¥9,000,000 - ¥12,000,000 per yearThe Channel Sales Manager will be responsible for driving Cooler Master's channel business development in Japan, · Building strong relationships with distributors, resellers, and retail partners. · ...
-
Product Manager
6日前
Tokyo Eureka RoboticsWe are seeking a Product Manager to join our team at Eureka Robotics. As a Product Manager, you will be responsible for undertaking market and competitive research to define comprehensive business requirements. · ...
-
Product Manager
1週間前
Tokyo Eureka Robotics ¥1,200,000 - ¥1,440,000 per yearWe are looking for an experienced Product Manager to join our team at Eureka Robotics in Tokyo, Japan. · The successful candidate will have 3+ years of experience as a Product Manager in deep-tech products preferably with robotics or AI domain understanding. · As a product manag ...
-
Tokyo TencentWe are seeking a globally minded Talent Acquisition Partner who is driven, adaptable, and ready to make an impact during an exciting phase of international growth. You will play a role in shaping our global talent strategy by managing full-cycle recruitment in Japan and supportin ...
-
Tokyo PwC JapanWe help companies manage complex import and export compliance risks reduce international trade and customs costs improve supply chain efficiency As a Senior Associate you will lead junior staff and work closely with Managers and Senior Managers to deliver both local and regional ...
-
Tokyo, Tokyo PERSOL CAREER BRS (Bilingual Recruitment Solutions)We are looking for a Senior Engineering Manager to manage our global development team and drive growth of our systems and organization. · Grow the Organization: Recruit, evaluate, and develop engineers within a global development team spanning multiple locations. · Strategic Plan ...