3-1.【カスタマーサクセス部】カスタマーサクセス責任者候補
同社は、国内のホテル・旅館など宿泊施設の直販予約を最大化させるSaaS型予約システム「OPTIMA(オプティマ)」を自社開発し、各宿泊施設に提供しています。これまで高級ホテル/旅館等の宿泊施設を中心に約2,000施設の導入実績を誇るまでに成長しました。直近では、宿泊予約を軸とした「OPTIMA BOOKING」だけではなく、宿泊以外の多彩なサービス(食事やアクティビティ等)の予約が出来る「OPTIMA CROSS」をリリースいたしました。
今後更なる事業成長に向けて、カスタマーサクセス責任者として、部署の立ち上げを含めた全体戦略・組織戦略に携わっていただきます。
【募集背景】
現在、宿泊施設からのお問い合わせ対応を行うカスタマーサポートチームはあるものの、より宿泊施設に直接的に関わり、有効にご活用いただくための支援や顧客体験の更なる向上を図り、さらなる価値を提供していくことが必要不可欠であり、カスタマーサクセスチームを立ち上げる運びとなりました。
【具体的な業務内容】
■カスタ(その他詳細は面談にてお伝えします)(その他詳細は面談でお伝えします)
【求める人材】
【必須経験・スキル】
■カスタマーサクセス組織の立ち上げ経験又はカスタマーサクセス組織におけるマネジメント経験
【歓迎する経験・スキル】
■SaaS業界でのカスタマーサクセス責任者経験
■スタートアップやベンチャー企業での就業経験
■CRMツール(例:Salesforce、kintone)の使用経験
■システム導入や導入コンサルタントの経験
■データ分析の基礎知識と実務経験
■The Model体制に関する深い知見
【求める人物像】
■事業を牽引するリーダーシップをお持ちの方
■社内外問わず円滑なコミュニケーションができる方
■変化に対しても柔軟に取り組める方
■トラベルテックへの興味関心をお持ちの方(その他詳細は面談でお伝えします)
【給与】
700~800万円
【勤務地】
東京都
【勤務時間】
求人紹介時に詳しくお伝えいたします。
【雇用・契約形態】
正社員
【待遇・福利厚生】
育児休暇制度/慶弔見舞金制度
【休日・休暇】
祝日/年末年始休暇/夏季休暇/有給休暇/慶弔休暇/リフレッシュ休暇/完全週休2日制(土・日)
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