募集要項:
店次長職(Deputy Boutique Manager)を募集。
DBMは単なるブティックマネージャーのサポート役(アシスタント)ではありません。
店次長、代行者として、またマネジメント職としてブティックをリードしていくキーパーソンです。
以下ブティックマネージャーの業務内容となります。
・リテールマネージャーへのレポート。
・利益性、ブランド認識、チームの発展、上質な顧客サービス、顧客情報の構築と進歩を確実なものとし、
ブティックすべてのマネジメントに責任を持ち、またこれらブランドの期待をチームへ伝えます。
業務内容:
- ブランドによる毎月、及び年間のブティックの売上とKPI目標を達成する
- すべての販売スタッフに対し、目標を設定し(個人売上目標、週別・日別売上目標の設定、顧客カードの獲得目標)、
日々チームに動悸付けを行う
- ビジネスの傾向とニーズを分析し、レポートを定期的に提出する
- 販売スタッフのトレーニングや成長に責任をもち、適切な評価を行う。
- 一貫性のあるコミュニケーションと情報をブティック内で共有する
- CRMマネージャーと連携した顧客管理データの作成・管理と顧客政策の実施
- イベントや広告を提案し、最大限の顧客認知度を高めるため、お客様との関係性を常に高める
- ブティックの在庫を管理・商品ニーズの把握
- ブティック業務:配送、修理、セキュリティー管理などを適切に行う
- チームの理解と企業の方針と手順の遵守
- 本社からのヴィジュアルの指示を守り、適切なブランディングを実行できるようにする
- ブティック内外においてブランドの一員であることを意識できるようにする
求めている人材:
- 高級商材業界にて、3年以上のマネジメント経験のある方
(時計・宝飾など高級商材以外にも、高級車、ホテル、アパレル、レストラン等幅広い業界でのマネジメント経験をお持ちの方も募集)
- 一般教養のある方
- ラグジュアリーサービスの感覚を持ち合わせている方
- 結果を出し、行動力があり、企業家的精神のある方
- リーダー資質で、対人関係能力がある方
- 分析力および組織能力のある方
- コミュニケーション力およびネットワーク構築力のある方
- 英語力あれば尚可
将来はブティックマネージャーとなる意志を強く持ち、オペレーション・販売・育成を常に意識し、
メゾンを体現するアンバサダーとなれる人材の応募をお待ちしています。
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