概要

Reporting to the General Manager, the Senior Training Manager main responsibility is to develop and improve CHAUMET boutique management & sales ambassadors through innovative trainings in order to achieve sales targets and provide best in-class client experience, making sure all BTQ population act as brand ambassadors of Maison CHAUMET.

スキル・資格

‒ University graduate

‒ 5-10 years training experience.

‒ Experience in luxury brands or business (luxury hotels, service industries, etc) is a strong plus.

‒ Coaching experience also a strong plus.

‒ Luxury brand store experience is preferable.

‒ Excellent presentation and interpersonal skills (influencer role)

‒ Business fluency in Japanese and English

業務内容

Key responsibility 1:
Develop, Adapt and Deliver training programs

‒ Induction training / Signé Chaumet training

‒ Customer centric training -including Clienteling to be launched in 2024-‒ Product training

‒ Selling skills training

‒ Management training -including BTQ Leadership training to be launched in 2024-‒ Local ad-hoc initiatives as needed (HJ Boot Camp dedicated activities, individual coaching…)

Key responsibility 2:
Increase brand loyalty through field coaching

‒ Rotate in BTQs to ensure field training in conjunction with the support of the Retail / BTQ Management team, leveraging Brand Ambassador individual results / KPIs in order to improve sales skills and client engagement

‒ Visit stores to follow-up on trainings; provide corrective actions during morning briefs / through 1 to 1 coaching after sales talks on the floor

Key responsibility 3:
Supervise Client Experience results

‒ Co-lead with retail the CXE (mystery shopping) output, presenting quarterly results to BTQs

‒ Devise and implement action plans to elevate client experience in Chaumet BTQs based on these results

‒ Measure ROI upon implementation

Key responsibility 4:
Grow the Premium Business

‒ As part of the HJTF, propose tools (yearly treatment plan, sales tray presentation) to help facilitate Premium sales

‒ Insure Premium training before main regional and international events

‒ Manage individual coaching of a selection of Brand Ambassadors together with the retail / merchandising / BTQ teams to increase selling opportunities

‒ Propose gaisho "brand" presentations together with the Merchandising Team to turn gaisho population into brand advocates (brand presentation, Premium Touch & Try)

Key responsibility 5:
Animate the training community

‒ Manage the community of Chaumet In-Store Trainers

‒ Attend meetings as part of the international training community; participate to brainstormings, seminars, exchanging with all zone training managers and international training director, leveraging best practices when relevant.

勤務地情報

国 / 地域 日本 都道府県 東京都

応募

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