Reference 25000BCO

Responsibilities
Role Summary:
This role covers products including Exotic Products across Equity, Rates, Credit, FX, and Hybrid asset classes, such as Equity Linked Notes (ELN), Credit Linked Notes (CLN), share accumulators, auto-callables, and other exotic payoffs.

Primary Objectives:

• Collaboration: Close collaboration with the front office and various support functions (Middle Office, Back Office, Risk, Finance, and ITEC) is essential to:
• Ensure the accurate and timely modeling of products and transactions within our information systems.
• Establish a robust control framework to guarantee the completeness and quality of bookings, thereby minimizing operational risk.
• Coordinate with the front office and support functions to monitor and expedite the resolution of production issues.
• Advocate for the automation, simplification, and convergence of processes.
• Analyze the impacts of new products.
• Client Engagement: Handling client requests and assisting relevant teams in executing the operational aspects of all client-related tasks is crucial.
• Provide Day-to-day support for Client Service activities and strengthen long term client relationship.
• Contributing to the generation of relevant reports concerning the products clients have subscribed to with Société Générale is expected.
• Managing any escalation requests from clients, including information requests, claims, and complaints.
• Procedural Documentation: Responsibility for documenting and updating procedures related to sensitive processes and controls is required.

Your Key Contributions (Responsibilities):

• Follow-up and set-up of action plans whenever necessary to solve operational issues.
• Timely respond to incidents and contribute to develop long-term action plans.
• Take in charge any escalation request (information request, claims, complaint etc.) from our clients, with the priority on Tier1 clients and make prompt escalations internally.
• Ensure integrity of internal controls of operational activities.
• Participate to client change request process, defining the appropriate methodology and ensure deliveries are made on time, help in producing relevant KPI.
• Engage and act as an intermediary between salesperson, back-office, and any other SG service (e.g., Compliance, Legal and Risk Department) in issues surrounding post-trade services whenever necessary.
• Support Front Office in existing business and new business development, including coordination with internal and external parties.
• Assist Front Office in improving security, efficiency and client's satisfaction in our internal processes while reducing operational risks.
• Actively contribute to increase operational efficiency by reviewing and improving all processes.

Required
Profile required
Key Skill Areas & knowledge Required:

• Strong and sharp analytical skills.
• Teamwork/ Self-starter/ Accuracy/ Flexibility/ Swiftness/ Attention to details
• Positive mindset, challenge and change oriented.
• English and Japanese are compulsory
• Good knowledge of capital market exotics products with cross asset underlying (Equity, Commodity, FX, Rates, etc) is an advantage
• Relevant Bachelor's or Graduate's degree holder is preferred
• Graduates with some working experience gained from other sectors are also welcomed
• Ability to communicate effectively and interface with various internal partners (Traders, Engineers, Sales, other Middle Offices, Product Control teams, Back Offices, IT) and in different countries in Asia, Europe, America regions
• Ability to adapt to a fast-changing environment
• Knowledge of Python or VBA programming is an advantage
• Proactivity in contributing to the change process and adapting to new constraints
• Willingness to embody the Group's values by honouring its commitments, fostering a climate of trust and knowing how to work with colleagues from different environments and cultures
• Willing to work 5 days per week.

Why join us
Why Societe Generale? [Employee Value proposition]

Our ambition
We have an ambition to be the relationship-focus bank, a reference on its markets, chosen for the quality and commitment of its teams. You will play a vital role in bringing the ambition to life, leveraging [on your skills and expertise / on your major at your school] to drive success and make a meaningful impact.

Diversity and Inclusion
We are determined to be a company where employees feel good as they are, reflecting the diversity of the clients we serve and the society in which we operate. In APAC, we have 5 dedicated networks covering different topics – Gender, LGBT+, Differently Abled, Cross-Generations and Culture.

Supporting Success
We provide exceptional benefits to support your overall well-being, ranging from various flexible working arrangements, family friendly leaves and beyond.

Maximizing Potential
We offer a top-tier, comprehensive training catalogue and talent development programs. Additionally, we offer diverse career growth opportunities, including internal mobility and international assignments, empowering you to advance and expand your career.

Business insight
Introduction:
We are seeking an operations professional who can join Global Banking Technology & Operations in Société Générale, a global financial institution that aims to support businesses, trades and transformations financially since its foundation in 1864. Societe Generale have been playing a vital role in the economy for over 150 years.

About Global Banking Technology & Operations:
The ambition of Global Banking Technology & Operations (GBTO) is to deliver Technology and Operations excellence in our day-to-day services to Global Banking and Investor Solutions (GBIS) Business Units and their clients.

We follow market activities, 24h/24h, in real time, from Hong Kong to Montreal. We manage the customer lifecycle and develop solutions to control the Bank's risk and protect our businesses.

To meet evolving client needs and market requirements, as well as anticipating technological advances, our role is to accelerate and support the transformation of GBIS activities. GBTO is at the very heart of this technological and operational challenge.

About Societe Generale:
Societe Generale is one of the leading European financial services groups. Founded in 1864, we have been playing a vital role in the economy for over 150 years. With more than 148,000 employees based in 76 countries worldwide, we accompany 32 million clients throughout the world on a daily basis. Based on a diversified universal banking model, the Group combines financial strength with a strategy of sustainable growth.

Our expertise in the Asia Pacific region ranges from Corporate & Investment Banking (Advisory, Financing and Global Markets) to Asset Management, Securities Services, Trade Finance and Cash Management Services. Leveraging on our formidable global footprint, we serve corporates, financial institutions, and the public sector. With our regional headquarters in Hong Kong, we operate in 11 countries across Asia Pacific, employing over 6,600 employees. You can find us in Beijing, Seoul, Tokyo, Singapore, Mumbai, Sydney and other locations in the region.

Diversity and Inclusion
We are an
equal opportunities employer
and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and
promoting all talents
, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.