Secure Power Japan Quality Engineer

24時間前

JP - - Tokyo Schneider Electric

Position title\: Quality Assurance Senior Engineer

Location\: Tokyo

Key responsibilities / functions\:

  • Eliminate dissatisfaction by ensuring customer issues of UPS and network products are well managed and ultimately prevented
  • Ensure a reliable process is operating to solve customer complaints fast and effectively
  • Escalate customer issues to the right organization whenever needed
  • Ensure all customer issues are regularly analyzed in order to identify top issues and launch projects to prevent them and to keep cycling PDCA.
  • Drive the issue resolution with other organizations collaboratively in order to contain, analyze, correct, and prevent problems affecting customers.
  • Lead execution of containment actions for known problems.
  • Report the customers about root cause analysis and solution of the issues.

    • Position title\: Quality Assurance Senior Engineer

    Location\: Tokyo

    Strong accountability mindset:

  • The fast and effective resolution of customer complaints
  • Responsibility to drive the resolution of the issue for customers
  • Determination of recurrent and severe customer issues, their containment, root cause analysis, correction, and prevention
  • Schneider's 5 core value

    • Requirement:

  • Bachelor degree of electric and electronics technology
  • At least 10 years experience of design, quality control/quality assurance or service for power supply products for server back-up. Three phases or single phase UPS is the most preferred. Inverter is preferred.
  • Strong skill of problem statement and root cause analysis reporting
  • Small team leading experience as team leader/manager
  • Customer facing experience with handling quality issues
  • Influence skill and ability to work in multicultural environment
  • Strong Communication skill, fluent in Japanese and English
  • Knowledge of VRLA and/or Lithium ion battery, network and software is preferred.
  • Experience of production engineering for UPS and inverter is preferred.
  • Experience of network and software engineers is also preferred.

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