JP - - Tokyo Schneider Electric

Position title\: Quality Assurance Senior Engineer

Location\: Tokyo

Key responsibilities / functions\:

  • Eliminate dissatisfaction by ensuring customer issues of UPS and network products are well managed and ultimately prevented
  • Ensure a reliable process is operating to solve customer complaints fast and effectively
  • Escalate customer issues to the right organization whenever needed
  • Ensure all customer issues are regularly analyzed in order to identify top issues and launch projects to prevent them and to keep cycling PDCA.
  • Drive the issue resolution with other organizations collaboratively in order to contain, analyze, correct, and prevent problems affecting customers.
  • Lead execution of containment actions for known problems.
  • Report the customers about root cause analysis and solution of the issues.
  • Position title\: Quality Assurance Senior Engineer

    Location\: Tokyo

    Strong accountability mindset:

  • The fast and effective resolution of customer complaints
  • Responsibility to drive the resolution of the issue for customers
  • Determination of recurrent and severe customer issues, their containment, root cause analysis, correction, and prevention
  • Schneider's 5 core value
  • Requirement:

  • Bachelor degree of electric and electronics technology
  • At least 10 years experience of design, quality control/quality assurance or service for power supply products for server back-up. Three phases or single phase UPS is the most preferred. Inverter is preferred.
  • Strong skill of problem statement and root cause analysis reporting
  • Small team leading experience as team leader/manager
  • Customer facing experience with handling quality issues
  • Influence skill and ability to work in multicultural environment
  • Strong Communication skill, fluent in Japanese and English
  • Knowledge of VRLA and/or Lithium ion battery, network and software is preferred.
  • Experience of production engineering for UPS and inverter is preferred.
  • Experience of network and software engineers is also preferred.


    • JP - - Tokyo Schneider Electric ¥10,000,000 - ¥20,000,000 per year

      This position involves ensuring customer issues of UPS and network products are well managed and ultimately prevented. · Eliminate dissatisfaction by ensuring customer issues... · ...


    • Tokyo, Tokyo Atify - Positive Impact with AI ¥3,000,000 - ¥5,000,000 per year

      We are seeking a QA Engineer focused on ETL/Data Quality. · ...

    • Legal Counsel

      2ヶ月前


      Tokyo Space Executive ¥800,000 - ¥1,200,000 per year

      Are you a seasoned legal professional passionate about energy transition and infrastructure projects? · Our client is a premier developer and operator of energy storage systems, backed by top-tier global investors and driving Japan's decarbonization efforts. · ...


    • Greater Tokyo Area Cohesity

      We are seeking a Senior Manager of Sales Engineering to join our world-class team. You will play a pivotal role in driving the success of our sales efforts by providing exceptional technical leadership and expertise. · Bachelor's degree or equivalent experience. · Fluent written ...


    • Tokyo, Japan Hitachi Digital Services

      We're Hitachi Digital Services (HDS), a global digital solutions and transformation business with a bold vision of our world's potential. · ...

    • Sales Director

      2週間前


      Tokyo Olive Consulting LTD ¥2,000,000 - ¥2,800,000 per year

      We are seeking an experienced Sales Director to lead and expand our transformer product business in the Japanese market. · This role is based in Tokyo and focuses on driving sales growth, developing strategic partnerships, · and strengthening the market presence in Japan's power, ...


    • Tokyo SPOTTED ¥4,000,000 - ¥8,000,000 per year

      Business Intelligence Engineer – Japan · Tokyo, Japan · Our client is part of a leading global food and support services group operating in more than 30 countries. In Japan, the team is expanding its Digital and Technology department to strengthen data capabilities and enable fas ...


    • Tokyo Ubiquiti Inc. ¥1,200,000 - ¥2,400,000 per year

      Join us to shape the future of enterprise connectivity across Japan and the broader APAC region. · Provide technical consultation and solution design for UniFi Enterprise, Protect, Talk, and Drive. · Create system topologies, BoMs, and configuration templates. · ...


    • Tokyo NEO Search Partners Inc. ¥3,000,000 - ¥5,000,000 per year

      Transform enterprise IT and drive real change in a tech-forward, global company. · ...


    • Tokyo InCommodities ¥80,000 - ¥120,000 per year

      We turn complex data into decisive action in Japan's power market. As we grow our Japan Power Trading team in Singapore/Tokyo/Aarhus, we're looking for a quantitative Power Trading Analyst to build tools, refine forecasts, and translate massive datasets into trading strategies wi ...


    • Tokyo embecta ¥4,500,000 - ¥9,000,000 per year

      This Senior Manager Quality position oversees the entire product lifecycle from design through obsolescence executed by embecta Asia for Japan. · ...

    • Security Manager

      2ヶ月前


      Greater Tokyo Area AirTrunk ¥900,000 - ¥1,200,000 per year

      AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the region's digital future. We do this by continuously redefining and delivering hyperscale data centres that meet the needs of our customers - the world's most transformatio ...


    • Tokyo International SOS ¥2,000,000 - ¥2,800,000 per year

      The JPN-ENG Senior Security Manager leads the delivery of security assistance services for Japan-based clients operating globally and inbound clients to Japan. · ...


    • Tokyo, Tokyo Cisco ¥10,000,000 - ¥20,000,000 per year

      We are seeking an innovative leader to define and drive our marketing strategy in Japan while fostering a culture of growth, learning, and collaboration. · In this role, you will serve as a strategic marketing partner to Japan leadership and cross-functional teams, · developing a ...

    • System Engineer

      2ヶ月前


      Tokyo, Tokyo Japanviec ¥8,000,000 - ¥12,000,000 per year

      We are seeking a skilled software engineer for a full-time on-site position in Japan. You will be involved in a wide range of cutting-edge projects, including AI-driven systems, enterprise-grade web applications, and cloud-based platforms. · Design and develop robust, scalable so ...


    • Tokyo Appier ¥1,800,000 - ¥2,400,000 per year

      Software engineers at Appier Tokyo office build wide range of platforms and services that interconnect data and AI with our customers and users. · ...


    • Tokyo, Japan Appier Appier

      Software engineers (Ad Cloud Bidding) at Appier Tokyo office build a wide range of platforms and services that interconnect data and AI with our customers and users. · ...


    • Tokyo iSearch Recruiting and Executive Search

      We're hiring a · Risk Consultant / Engineer · to support Japan's advanced semiconductor manufacturing facilities on behalf of a · global European P&C insurer with a long-established presence in Japan. · ...


    • Tokyo, Japan Hitachi Digital Services ¥62,000 - ¥110,000 per year

      The Bridge Software Engineer will report directly to the project manager and play a crucial role in ensuring seamless communication between Japanese clients and the development team. · ...

    • Backend Engineer

      2週間前


      Tokyo Talisman Corporation ¥5,000,000 - ¥10,000,000 per year

      We are seeking a skilled Backend Engineer to join our team in Japan. As a senior staff member, you will lead the design and implementation of scalable backend features and APIs. · Lead the design and implementation of scalable backend features and APIs · Drive collaboration acros ...


    • Greater Tokyo Area PlaxidityX (Formerly Argus) ¥5,000,000 - ¥10,000,000 per year

      +Job summary · We are looking for a Solution Sales Engineer to join our team in Japan. As a technical architect behind our sales efforts, you will drive the adoption of PlaxidityX's Vehicle Detection & Response solutions. · +QualificationsExperience: 5+ years of experience in the ...