Tokyo International SOS

Overall
The
JPN-ENG Senior Security Manager, Assistance Japan
leads the delivery of security assistance services for Japan-based clients operating globally and inbound clients to Japan. This role ensures high-quality, consistent, and locally relevant security support aligned with global standards. It involves operational planning, crisis management, and team leadership within the Tokyo Assistance Center.

Essential Job Duties And Responsibilities

  • Security Assistance Operations:

  • Provide security risk and crisis management advice and support.

  • Manage complex security cases, including evacuations and high-risk interventions.
  • Maintain and strengthen security provider and hotel networks in Japan.
  • Participate in crisis escalation and on-call rotations; deploy as needed globally.

  • Information & Analysis:

  • Support intelligence gathering and localized content development for Japan-based clients.

  • Sales & Marketing Support:

  • Act as a subject matter expert in client engagements, training, and consulting.

  • Identify opportunities for tailored security services and contribute to solution development.

  • Leadership:

  • Lead and develop the Security Assistance team.

  • Set objectives, conduct performance reviews, and foster a culture of collaboration and continuous improvement.

Requirements

  • 10+ years in security or emergency operations, including field experience in challenging environments.
  • Strong knowledge of security risk management and intelligence processes.
  • Crisis management and cross-cultural work experience.

Skills

  • Native/fluent Japanese and excellent English.
  • Ability to analyze complex security situations and develop actionable plans.
  • Strong IT proficiency (Microsoft Office Suite).

Education

  • Degree in security studies, international relations, or related field.

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