Location:
Tokyo, Japan (Hybrid: 50% remote - 50% onsite)
Role Type:
Permanent
About the Company & Role
Our client is part of a leading global food and support services group, operating in more than 30 countries. In Japan, the Digital and Technology team is expanding to strengthen IT capabilities and support business operations. They are seeking an experienced IT expert with strong technical expertise across multiple applications, systems, and middleware. This role involves overseeing IT application management, ensuring smooth system integrations, and supporting deployments tailored to Japan's regulatory environment.
The Senior IT Expert will collaborate closely with business and IT teams, lead business-side initiatives, and manage end-to-end project tasks while coordinating with stakeholders, vendors, and store teams.
Lead IT Projects:
Manage end-to-end IT initiatives in collaboration with local and global teams, covering planning, design, testing, deployment, and post-go-live support.
Systems & Access Management:
Oversee local (e.g., Payroll, FoodIT) and global platforms (e.g., Infor WFM, Time-to-Eat), including system configurations and user access management.
Requirements & Solution Design:
Gather and validate business requirements, propose technical solutions, and facilitate workshops with users and vendors to define processes and workflows.
Documentation & Specifications:
Create Functional Specification Documents (FSDs) and review Technical Specification Documents (TSDs) to ensure accurate implementation of business requirements.
Compliance & Business Processes:
Ensure systems and processes align with Japan-specific regulations and operational practices (e.g., procurement, accounts receivable, sales reporting, stocktaking, HR processes).
Stakeholder & Vendor Collaboration:
Act as primary point of contact for store operations, coordinate with external vendors, and communicate effectively with cross-functional teams.
Training & Knowledge Transfer:
Conduct workshops, training sessions, and handovers for end users.
Risk & Integration Management:
Identify potential risks and implement mitigation strategies related to localization, system integrations, and regulatory compliance.
Mandatory Requirements
IT Project Experience:
Hands-on experience managing IT projects end-to-end, including planning, design, testing, deployment, and post-go-live support.
Experience can come from leading projects at work, as part of a team, or smaller initiatives; formal Project Manager title not required.
Native to fluent level Japanese for local vendor communicationBusiness level English for collaboration with international teams (UK and India)
System & Technical Understanding:
Familiarity with local and global business systems, integrations, and interfaces.
FSD & TSD Experience Hands-on experience creating Functional Specification Documents (FSDs) and reviewing Technical Specification Documents (TSDs)
Nice-to-have Qualifications
Experience in retail, FMCG, or food-related industries
Knowledge of finance or procurement systems
Nissho Bookkeeping Level 2 (簿記2級) certification
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