Shift Team Leader, E-service Contact Center, Customer Services
This position is responsible for managing the E-Service and Outsource teams, as well as overseeing customer interactions. Key responsibilities include:
- Managing E-Service and Outsource operations
- Overseeing KPIs for E-Service interactions
- Monitoring performance of outsourcers
- Analyzing qualitative/quantitative data to inform strategies
- Providing senior-level support during customer interactions
- Developing team members
- Implementing new services and strategic initiatives
- Promoting departmental and cross-functional initiatives
Requirements
- At least 3 years of experience in people management
- Experience managing E-Services
- Able to analyze complex problems and develop objective solutions
- Can work independently and collaboratively
- Project leadership experience preferred
Benefits
- Salary: ¥...
- Benefits include health insurance, paid vacation, birthday leave, bereavement leave, childcare leave system, workers' compensation, employee discount system, transportation expenses
- Training and development opportunities include new employee training, tiered training, departmental training, selective training, e-learning, business English support system
Working Conditions
- Shift-based work schedule
- 8 hours between 8:00 AM and 2:60 AM
- Workplace: Chiba, Japan (including home office)
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