Manage a team of customer service representatives in a high-volume E-service contact center. Key responsibilities include leading a team, managing E-services and outsource operations, analyzing call data and customer interactions, and collaborating with other departments to drive business strategy.
Responsibilities:
- Lead a team of customer service representatives and manage E-service and outsource operations.
- Analyze call data and customer interactions to identify trends and areas for improvement.
- Collaborate with other departments to drive business strategy and implement new services.
- Develop and implement training programs for team members.
- Monitor and evaluate team performance and make recommendations for improvement.
Requirements:
- 3+ years of experience in people management and E-service management.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Excellent communication and leadership skills.
- Experience with project management and team leadership.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
About Qurate Retail Group:
Qurate Retail Group is a family of six leading retail brands that combines shopping and entertainment to curate products, experiences, and conversations for millions of customers. We're a global team committed to diversity, equity, and inclusion, and we're passionate about enriching life's everyday moments.
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