Rakuten Ichiba is one of the largest e-commerce shopping centers in Japan with approximately 60,000 stores and a total annual distribution of approximately 5 trillion yen. EC Solution Development Department provides development, operation, and support of solutions for merchants. Customer Success Section provides merchants with technical support and system consulting. We provide system consulting for merchants. By using the RMS (ASP service) provided by Rakuten Ichiba, merchants can do EC business at Rakuten Ichiba. However, merchants have many issues depending on the type of business and company size, and by supporting the resolution of these issues, we contribute to the sales of the merchant.
Why We Hire
Our mission is to solve system problems and grow merchant sales. You can feel merchant growth. You get knowledge and experience. You can grow as well.
Position Details
Receive consultation from the EC consultant in charge of the merchant. We define their issue and problem through the interview, visit, telephone, or mail. We make a proposal to solve their issue and problem using our solutions and partner's solution. We provide technical support for the merchant and develop an integration or rethink their operations. We will not do the project. We have contacts with many people inside and outside the company.
Work Environment
Members with various experiences are active regardless of whether they are new graduates or mid-career hires. Examples of experience: EC marketplace sales experience, EC marketplace planning experience, EC store management experience, business system development experience, etc.
Mandatory Qualifications:
Communication ability to negotiate and form consensus with other departments and external parties. Can analyze operations from a quantitative and qualitative perspective, discover and solve problems. Take on challenges without fear of failure, without being bound by preconceived ideas. Experience of overcoming difficult situations with your own ideas and ability to execute. Knowledge of computer systems.
Desired Qualifications:
Experience building a system by combining packaged software and existing services. Requirement definition ability that can hear business requirements and incorporate them into system requirements and system specifications. System development and operation experience. Software and service sales experience. Strong interest in new web services, apps, and technologies. Rejoice in the growth and success of customers, and team members. Enjoy the ever-changing situation and be flexible in responding to changes.
Additional information on Location
Headquarters (Futakotamagawa in Tokyo)
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