Job Summary
Provides support by addressing customer requests, inquiries, and/or questions through email, phone, or live chat.
Responsibilities
Customer Support
- Provides support by addressing customer requests, inquiries, and/or questions through email, phone, or live chat troubleshoot, document, escalate, and manage trouble resolution in the best interest of the customer and company
- May provide support in 1 or more languages
- Works on tasks outside of the queue as assigned by management
Process (Improvement/ Development/ Management/ Documentation)
- Consumers of process documentation
- Responsible for alerting team leads and managers for discrepancies
- May make recommendations for process improvement
Business Systems
- Develops knowledge of and learns business systems (e.g., Siebel , CSC, ECP) within the GSD
- Recognizes and escalates when standard processes are not functioning correctly
Qualifications
- 0+ years experience preferred
- Bachelor's degree preferred
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
エクイニクスはグローバルなデジタルインフラストラクチャー企業です。デジタル世界のリーダー企業は、当社の信頼性の高いプラットフォーム上に集まり、ビジネス成功のための基礎となるインフラストラクチャを相互接続しています。エクイニクスは、お客様がビジネス優位を加速するために必要となるすべての適切な場所、パートナーそして可能性にアクセスできるようにします。エクイニクスにより、お客様は俊敏性を拡大し、デジタルサービスの立ち上げを加速し、世界クラスの顧客体験を提供し、その価値をさらに高めることができます。
グローバルにデータセンターサービスを展開している当社は、世界中にお客様がいます。
そのお客様からのご相談、お問い合わせを電話、メールおよびライブチャットにて対応していただきます。
【業務内容】
・既存顧客からの各種リクエスト対応(問い合わせ、オーダー作成等)
(電話/メール/システムを利用)
・提供サービスに関わるサポート、トラブル申告の受付対応
・各種リクエスト、トラブル申告等のシステム入力、関連部門への割り当て
・注文済オーダーに関する内容不備の顧客への確認
・国内外の関連部門との業務連携
・カスタマーポータルサイトの操作に関わる顧客サポート
・その他顧客要望に関わる事項全般
【応募資格・必須条件】
・語学
ー日本語:ビジネスレベル
ー韓国語:ビジネスレベル
ー英語:ビジネスレベル
・顧客と電話でコミュニケーションが取れる語学力
・顧客とのコミュニケーション経験(電話、メール、対面:1年以上が目安)
・シフト/夜勤勤務できる方
・PC、Microsoft Officeアプリケーションの操作
【勤務地】
東京都品川区
【雇用形態】
正社員
期間の定め 無
試用期間 有 3ヶ月
【勤務時間】
2交代制シフト勤務〈日勤8:00~20:30/夜勤20:00~8:30 (休憩2時間)〉
1日10.5時間勤務×月間16日勤務となります。
【休⽇休暇】<年間休日168日>
・年次有給休暇(入社日に該当日数を付与、初年度最⼤12 ⽇)
・病気休暇
・試験休暇
・忌引休暇、他
【待遇・福利厚生】
・給与改定 年1回
・賞与 年1回
・従業員自社株式割引購⼊制度
・各種社会保険完備(雇用、労災、健保、厚生年⾦)
・健保保養施設、ィットネスクラブ補助
・ネクストステージチャレンジ手当/休暇(永年勤続者対象)
・資格取得⽀援制度
・公認クラブ活動⽀援制度
・メンタルヘルスカウンセリング
・慶弔⾒舞⾦(結婚祝⾦、出産祝⾦、弔慰⾦等)、他
-
Shinagawa City, Tokyo, Japan Half the sky+ Provides support by addressing customer requests, inquiries, and/or questions through email, phone,or live chat. · Provides support by addressing customer requests,inquiries,and/or questions through email, · phone,or live chat · MAY PROVIDE SUPPORT IN 1 OR MORE LANGUAGES · + De ...
-
Settlements Officer
2ヶ月前
Minato RBC Full time￥4,000,000 - ￥6,000,000 per yearWe are seeking a Settlements Officer to support RBC Tokyo business including FX and MM trades, prepare regulatory reports, and initiate business initiatives. The role also involves covering CMJ business with a focus on Foreign Bond. · ...
-
Global Banking
2ヶ月前
Minato Goldman Sachs ￥104,000 - ￥8,320,000 per year+Job summary · We are looking for a highly-motivated individual with a passion for markets who is looking to challenge themselves in a fast paced and dynamic environment. · +The successful candidate will be empowered to be commercial and help drive profitability for the business ...
-
〒- 東京都 港区, Marriott InternationalEnsure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs. · Filling cart with supplies. · Cleaning bathro ...
-
Front Office Manager
1週間前
〒- 東京都 港区, Marriott InternationalResponsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop. · ...
-
〒- 東京都 港区, Marriott InternationalAssists in successfully planning, developing, implementing and evaluating of the quality of property's rooms. The position ensures Rooms Operations meet the brand's standards and targets customer needs. · ...
-
東京都 中央区 築地, 合同会社VFSサービシズジャパンWe are seeking a Reception & Administrative Staff to support visa application operations as an intermediary between applicants and embassies/consulates. · ...
-
Toranomon, Tokyo Keeper Security, Inc. $80,000 - $120,000 per yearKeeper is hiring a motivated Associate Systems Support Engineer to join our B2B APAC support team. · ...
-
Chiyoda Jefferies Full time+Job summary · The On-Desk Equity Front-Office Development team works directly with equities traders and sales traders across Asia. · The team works in close proximity to front-office users. · +Responsibilities · +Engage with front-office users to understand high-level functional ...
-
Tokyo Global Techs Support (GTS)This is a full-time role as a Service Desk Engineer based on-site in Tokyo, Japan. · ...
-
〒- 東京都 中央区 銀座, Marriott InternationalThis entry-level management position supports day-to-day activities in Housekeeping, Recreation/Health Club and Laundry if applicable. · Completes inspections and holds employees accountable for corrective action. · Assists in ensuring guest and employee satisfaction while mainta ...
-
Tokyo EIRE SystemsEIRE Systems is looking for a bilingual AV & IT Support Specialist to join their on-site technology support team in Tokyo. · ...
-
Tokyo Total IT GlobalThe Desktop Support Engineer will provide day-to-day onsite and remote desktop support to end users across multiple client locations in Tokyo. · The engineer will collaborate closely with the Service Desk, supervisors, and managers to ensure consistent and high-quality IT support ...
-
Tokyo EIRE Systems ￥2,500,000 - ￥5,000,000 per yearEIRE Systems is looking for a bilingual Audio-Video (AV) & IT Support Specialist to join our on-site technology support team in Tokyo. · Provide daily IT and AV support — handle user tickets, run system checks, and resolve technical issues. · Set up, monitor, and support live mee ...
-
Tokyo CIC Full time+ ABOUT CIC · CIC builds and connects thriving innovation communities around the world. · + ABOUT CIC JAPAN DESK · CIC's mission is to help fix the world through innovation—and we believe one way to do that is by building connections between innovation ecosystems across borders. ...
-
Minato GSK Full time￥2,400,000 - ￥4,200,000 per year+Imaichi HR Site Lead / HRBP · The Site HR Lead provides HR leadership across the site, enabling business performance. · +Showcase your skills by leading initiatives that enable organisations have best leaders at all levels. · ...
-
Tokyo CIC (Cambridge Innovation Center)CIC builds and connects thriving innovation communities around the world. Founded in 1999 in Cambridge, MA, we were one of the first companies to offer flexible office space and coworking options, providing a platform for the world's most impactful entrepreneurs to innovate bette ...
-
Tokyo JefferiesThe On-Desk Equity Front-Office Development team works directly with equities traders and sales traders across Asia to deliver technology that enhances execution workflows, · and provides actionable analytics. · ...
-
Trader
3日前
Tokyo Fisher Investments Europe Full timeFisher Investments Japan is the local entity of Fisher Investments,a privately held investment management firm that provides professional discretionary portfolio management services for high-net-worth individuals and some of the world's preeminent institutions.We're looking for a ...
-
Tokyo CIC Full time￥1,500,000 - ￥1,800,000 per year+h2>About Us · CIC builds and connects thriving innovation communities around the world. · Initiating and developing trusting relationships with clients and colleagues · Maintaining constructive landlord-tenant relationships with building management · ...
-
Tokyo Grand Hyatt ￥2,000,000 - ￥2,800,000 per yearA luxury hotel in Tokyo's Roppongi offers hospitality that exceeds expectations within a dynamic space brimming with global flair. · ...
