宿泊部 フロントデスク アシスタントマネージャー/ Front Desk

4週間前

Tokyo Grand Hyatt
Organization- Grand Hyatt Tokyo

Summary

最先端のグローバルな文化都市、東京・六本木のラグジュアリーホテル。

グローバル感溢れるダイナミックな空間で、期待以上のおもてなしをご提供する"ライフスタイル ディスティネーションホテル"。250以上のショップやレストランをはじめ、映画館や美術館、展望台を有する国際文化都心がコンセプトの「六本木ヒルズ」にあり、モダンで洗練されたホテル館内には200を超えるアート作品や10のレストラン&バー、スパ施設などを備えます。

A luxury hotel in Tokyo's Roppongi, a cutting-edge global cultural hub.

A lifestyle destination hotel offering hospitality that exceeds expectations within a dynamic space brimming with global flair.

Located within Roppongi Hills—an international cultural hub featuring over 250 shops and restaurants, along with cinemas, museums, and an observation deck—the hotel boasts a modern, sophisticated interior housing over 200 artworks, 10 restaurants & bars, and spa facilities.

・Management of all Front Desk operations

フロントデスク全体のマネジメント業務

・Support for operation of Check-in, Check-out and Cashier

チェックイン、チェックアウト、キャッシャー業務のサポート

・Assisting any kinds of guest requests by phone as well as responding

emails from guests

メール、電話対応

・Preparation and Handling for Group guests

MICE受け入れの準備・対応

・Room control

ルームコントロール

・Handling complain from guests

クレーム対応

Qualifications

・Excellent in customer service, team work and communication skills

高い接客技術、チームワーク力、コミュニケーション力がある方

・Fluent in Japanese and English (Business level)

ビジネスレベルの英語、日本語

・Basic PC Skills (Word, Excel)

基本的なPCスキル(ワード、エクセル)
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