まずはメンバーとしてご活躍いただきます。
実績に応じてカスタマーサクセスチームのマネジメントをお任せいたします。
具体的には、カスタマーサクセスのKPIプロセスの設計、
目標設計と運用、日々のモニタリングなどをお任せします。
NPSなど重要指標の向上のための施策立案、実行も担当していただきます。
【具体的には】
・ カスタマーサクセスのKPIプロセスの設計
・ 目標設計と運用、日々のモニタリング
・ NPSなど重要指標の向上のための施策立案、実行
【求める人材】
・セールスやカスタマーサクセス組織における全体マネジメント経験をお持ちの方
・PLに責任を持ち、大きな組織の戦略策定と実行を行ってきた経験
・他部門と調整しながら事業成長を牽引してきた経験
【歓迎】
・カスタマーサクセスの立ち上げ経験
・TheModelプロセスへの深い知見
・ヘルススコアの設計、モニタリングなどのサクセスKPIのマネジメント経験
【給与】
年収900~1000万円,※職務経験を考慮のうえ決定いたします。
【勤務地】
東京都新宿区
【勤務時間】
10:00~19:00
【雇用・契約形態】
【待遇・福利厚生】
通勤手当 住宅手当 残業手当 書籍購入 勉強会参加支援(全額会社負担、就業時間内の参加OK)
【休日・休暇】
慶弔休暇 年末年始 夏期休暇 有給休暇 年間休日127日 土日、祝日、夏季休日(7月-9月に任意の3日間)、年末年始 年次有給休暇(入社6ヶ月経過後10日) 特別休暇
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