- コンプライアンス、リスクマネジメント、消費者関連法務、行政対応等の知識がある方大歓迎
- 外資系企業の日本法人における立ち上げフェーズ 大きな裁量権とやりがいのあるお仕事です
企業情報
グローバルに展開する外資系フードテック企業の日本法人。日本市場ではフードデリバリー領域に特化したサービスを展開し、独自のロジスティクス・テクノロジーを駆使して高品質なデリバリー体験を提供しています。
本ポジションは、顧客対応やリスク管理を担う「カスタマーリスクマネジメントチームの立ち上げメンバー」として、顧客体験を守りつつ、事業成長に貢献していただける方を募集しています。
職務内容
主な業務内容
- 重大インシデントやエスカレーション案件の対応
- 行政機関・法務チームとの連携(官公庁・規制当局等)
- リスク分析と再発防止策の立案
- 社内外ステークホルダーとの調整・プロセス改善
- カスタマーセンターからのエスカレーション対応フロー整備
- チームメンバーのマネジメント・育成
理想の人材
必須スキル・経験
- コールセンターやカスタマーサービス部門での顧客トラブル・クレーム対応の実務経験(目安:6年以上)
- チームマネジメント経験(育成・KPI管理など)
- 日本語レベル :ネイティブレベル以上
歓迎スキル・経験
- フードデリバリー/O2Oプラットフォームでの業務経験
- 官公庁や関連機関との対応経験(大規模クレーム・行政対応等)
- デリバリー/Eコマース業界における法制度・消費者保護関連知識
- リスクマネジメント・ポリシー策定/運用経験
- コンプライアンス・リスクマネジメントに関する知識/経験
- 消費者関連法務・行政対応に関する資格や履修歴
- Eコマース・カスタマーサービス部門での業務経験
- 高度な調整力・コミュニケーション力(社内外)
条件・待遇
勤務条件
- 雇用形態:正社員(試用期間3ヶ月※待遇変更なし)
- 年収:700万〜900万円(経験・スキルにより決定)+RSU(譲渡制限付株式ユニット)
- 勤務地:東京23区内
- 勤務時間:9:30〜18:30(実働8時間/休憩1時間)
- 月平均残業10時間程度(40時間分の固定残業手当含む)
福利厚生・その他
- 社会保険完備
- 交通費全額支給
- RSU(譲渡制限付株式ユニット)制度
- 完全週休二日制(土日祝休み)
- 年始休暇・有給休暇(半年後12日付与)
- 年間休日120日以上
- オフィス敷地内禁煙(屋内喫煙所あり)
Contact: Estevan Kawano
Quote job ref: JN
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