Minato City NTT DATA Full time

Desktop Support Engineer

We are seeking a skilled Desktop Support Engineer to join our team in Ropongi, Tokyo, Japan.

Key Responsibilities:

  • Provide L1 onsite IT support for multiple technologies and solutions
  • Manage asset lifecycle, including disposal and return to vendor
  • Liaise with clients to ensure business as usual needs are met
  • Manage tickets to achieve SLA and NPS requirements
  • Refresh assets and mobile devices
  • Support conference rooms with devices and technologies

Requirements:

  • 1+ year of experience in desktop support, software and hardware troubleshooting, Windows OS
  • Good understanding of ITL Framework
  • Experience with ITSM Tools like Service Now, Remedy
  • Native Japanese speaking skills

Estimated Salary: ¥6,000,000 - ¥8,000,000 per annum

About the Role:

This is a permanent full-time opportunity with normal working hours from 9am to 6pm. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.

About NTT DATA:

NTT DATA is a trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success.



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