Service Engineer
Date: Sep 2, 2024
Location: Tokyo, Tokyo, JP
Company: Super Micro Computer
Job Req ID: 24493
About Supermicro:
Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
Job Summary:
Supermicro is seeking a talented service engineer to play a key role in providing our customers with high level customer service, support our global service network and help build a world class field engineering organization. This position requires the ability to work flexible hours including nights and weekends as required to respond to customer requests, diagnose problem, travel to customer site, repair and replace defective parts or system(s). As a Service Engineer, you provide the front line technical direction, advice and support to customers in the operation and maintenance of complex Supermicro's products. You will also occasionally assist with installations, servicing and repairs of complex equipment at the same.
Essential Duties and Responsibilities:
Includes the following essential duties and responsibilities (other duties may also be assigned):
On-site troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environment
Drive customer satisfaction through service excellence by conducting preventive maintenance, managing repair/parts cycle times
Ensure escalation situations are managed and corrected efficiently and professionally
Provide 2nd line support to resellers and distributors in all aspects of customer support
Develop deep understanding of in-house product knowledge
Work with Technical Account Manager, Service Manager, and Product Manager in define service kits and all service tools
Enhance global portal service data base of information to align with our corrective action systems
Provide and contribute information such as fault triage and training materials
Run tests and simulations at our facility to assist with problem solving
Travel to the field to train and or resolve customer issues
Train new service engineers
Attend and complete all required training and certification exams
Learn to be proficient in service and repair of all systems (current, new, and updates)
Work under Technical Account Manager's direction and take ownership of customer base
Able to work self-sufficient in the field, make good business judgments and decisions in relationship to efficiency and effectiveness while meeting daily service expectations
Qualifications:
Bachelor or Master's degree in Electrical Engineering with 4 years of experience field engineering servicing complex X86 systems and parts preferred
Will consider Associate's Degree in electrical technology, electronics or equivalent military experience
Strong background and experience with x86-based server architecture
Work experience in large enterprise or certification in Windows and Linux environment is a plus
Must have an excellent communications skills in both speaking and writing
Travel to customer's site to perform field service is required
EEO Statement
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
Job Segment: Cloud, Electronics Engineer, Electrical Engineering, Field Engineer, Linux, Technology, Engineering
-
Service Engineer
1日前
Shibuya Johnson Controls フルタイムWhat you will do · ビルオートメーションシステムのメンテナンスおよび提案業務 · 保守工程計画の作成と工程管理 · 保守契約管理、保守物件の保守作業 · 原価管理 · 安全管理 · 協力会社管理 · システムトラブル対応 · クレームスポット対応 · 継続保守契約の提案 · 設備改修・省エネ等の提案 · How you will do it · 複数の保守物件を担当 · 顧客への技術提案 · What we look for · Required · 中央監視装置・自動制御システムの実務経験 · 空調設備または電気設備の設計・施工・保守 ...
-
Tokyo Thermo Fisher Scientific フルタイムフィールドサービスエンジニアは、複雑な機器やシステムのオンサイト設置、保守、修理を担当します。システム機器の運用品質の調査と確認を行います。顧客にシステムの運用と保守を指導します。担当プロジェクトの管理上および技術上の問題に関し、顧客との窓口となります。フルレンジの弊社システムと関連するオプションのオンサイトインストールを行います。 · Responsibility: · •複雑な設備の現地設置を実施し、適切な作業命令を確実にするための試験手順に従う · •定期メンテナンス訪問の実施 · •顧客と他のフィールドサービス担当者に対するトラブルシューティン ...
-
Tokyo Thermo Fisher Scientific フルタイムob Description フィールドサービスエンジニアは、複雑な機器やシステムのオンサイト設置、保守、修理を担当します。システム機器の運用品質の調査と確認を行います。顧客にシステムの運用と保守を指導します。担当プロジェクトの管理上および技術上の問題に関し、顧客との窓口となります。フルレンジの弊社システムと関連するオプションのオンサイトインストールを行います。 · Responsibility: · •複雑な設備の現地設置を実施し、適切な作業命令を確実にするための試験手順に従う · •定期メンテナンス訪問の実施 · •顧客と他のフィールドサービス担当 ...
-
Tokyo Thermo Fisher Scientific フルタイムフィールドサービスエンジニアは、複雑な機器やシステムのオンサイト設置、保守、修理を担当します。システム機器の運用品質の調査と確認を行います。顧客にシステムの運用と保守を指導します。担当プロジェクトの管理上および技術上の問題に関し、顧客との窓口となります。フルレンジの弊社システムと関連するオプションのオンサイトインストールを行います。 · Responsibility: · •複雑な設備の現地設置を実施し、適切な作業命令を確実にするための試験手順に従う · •定期メンテナンス訪問の実施 · •顧客と他のフィールドサービス担当者に対するトラブルシューティン ...
-
Tokyo Thermo Fisher Scientific フルタイム· サービス本部フィールドサービス部 FSEを担当し、客先における当社製品のパフォーマンス維持に責任を持っていただきます。 他には... · 複雑な機器やシステムの現地設置 · 定期メンテナンス訪問 · トラブルシューティングおよび修正サポートの提供 · 他メンバーの支援 · 作業レポート作成・提出 · システムメンテナンスに関するユーザー向けトレーニングの提供 · グローバルの製品品質チームへのフィードバック · サービスプロセス文書の更新および修正 · 業務プロセスに関する固有の問題の特定と報告 · 問題解 ...
-
Yokohama Thermo Fisher Scientific フルタイムサーモフィッシャーサイエンティフィック株式会社は、年間約400億ドルの売上高を誇る科学分野の世界的リーディングカンパニーです。 · 私たちのミッションは、お客様が世界をより健康で清潔、安全にすることを可能にすることです。 · お客様がライフサイエンスの研究を加速させたり、複雑な分析の課題を解決したり、研究所の効率を向上させたり、診断や画期的な治療法の開発・製造を通じて患者の健康を改善したりする場合でも、私たちはお客様をサポートするためにここにいます。 · 私たちのグローバルチームは、Thermo Scientific、Applied Biosystems ...
-
Service Engineer
4日前
Tokyo Rolls-Royce Full timeDescription · A new opportunity has arisen for a Service Engineer like you, to oversee and bring expertise to our team. · Rolls-Royce Power Systems is headquartered in Friedrichshafen in southern Germany and employs around 9,000 people. The product portfolio includes mtu-brand h ...
-
Tokyo Oxford InstrumentsRole Details · Business, Location: · WITec, Tokyo, Japan · Role: · Field Service Engineer · Reports to: · Oi Service Technical Manager · Direct Reports: · None · Primary Purpose: · Oxford Instruments WITec is seeking an experienced Field Service Engineer with a strong both o ...
-
Tokyo Oxford Nanopore Technologies Full timeWe are seeking a highly motivated Field Service Engineer with strong problem-solving abilities to join our Technical Service team. As a Field Service Engineer at Oxford Nanopore, you will be working within a cross-functional team to provide high-quality technical expertise and se ...
-
Tokyo Bruker EmployeeOverview · Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker's high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life an ...
-
Tokyo ASML Full timeIntroduction to the job · Support ASML machine : PAS and Twinscan system. · Remote / Onsite depending on service contract and situation. · Role and responsibilities · All relevant knowledge and supporting the customer in the use of these systems in his production process. Sup ...
-
Tokyo Universal-RobotsOur Porpose · Would you like to be a part of a rapidly growing company with the opportunity to influence your own career progression? Could you see yourself providing your problem-solving skills and technical expertise to our global Services organization and make your impact ...
-
Tokyo The Qt Company Full timeAbout the Job: · Imagine yourself helping industry to build next generation solutions for cars, creating futuristic dashboards for ships, analyzing satellite images, visualizing meteors with space agencies, working with multiple solutions and hardware. That's what we do in the ...
-
Tokyo Oracle Regular EmployeeAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as w ...
-
Tokyo Qt Group Full timeAbout the Job: · Imagine yourself helping industry to build next generation solutions for cars, creating futuristic dashboards for ships, analyzing satellite images, visualizing meteors with space agencies, working with multiple solutions and hardware. That's what we do in the Q ...
-
Tokyo Waters Corporation Regular jobs.contract_type_full_timeOverview · We are currently seeking an Informatics Professional Service (IPS) Specialist who will provide high level consultation support to customers in the area of informatics, including Enterprise systems and chromatography data systems (CDS). · Responsibilities · Actively ...
-
Tokyo Waters Corporation Regular jobs.contract_type_full_timeResponsibilities · Actively be involved with the APAC Professional Service team and Application leaders in the region to define the next customer training generation (Outcome-Based Informatics Professional Services) and help in deploying novel concepts in the subsidiaries. · Pr ...
-
Tokyo Rakuten Full timeDescription · : Department Overview · EC Incubation Development Department (Hereinafter ECID), which this position belongs to, is responsible for small to mid-sized EC services like Rakuma of flea market app, Rakuten Pay Online, Rakuten Point Online, Rebates, and Rakuten Healt ...
-
Tokyo NVIDIA Full timeNVIDIA is in search of a Senior HPC Engineer to join their Professional Services team. They work with academic and commercial groups worldwide, helping them leverage NVIDIA products to transform deep learning and data analytics, as well as to support data centers. Become part of ...
-
Tokyo Rakuten Full timeDescription · : Department Overview · "Logistics" isone of essential foundationfor developing EC services in Rakuten Group. · Logistics outsourcing service "Rakuten Super Logistics (RSL)" for merchants in Rakuten Ichiba · Online bookstore "Rakuten Books" · Onlineshopping sit ...
