Responsibilities
Our Trust & Safety team's commitment is to keep our online community safe. We work hard to make sure the platform is protected and able to provide the best experience for all of our users.
Trust and Safety
Our Search Operations team supports our efforts to address objectionable or disturbing content, which could include images of violence, animal cruelty, hate speech, violent extremism, or content that exploits or endangers children. The team plays a vital role in analyzing user searches and search strategy optimization to ensure a positive and safe user experience for our community.
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.
Responsibilities
Be responsible for data labeling project policy and guideline localization, implementation, and clarification for labeling teams to ensure accurate understanding of the policies and guidelines
Ensure project quality via routine-timely inspection of labeled data, conducting analyses, and formulating action plans to improve quality
Manage communications to ensure alignment, which includes, but is not limited to, both internal and external recurring project syncs and calibration meetings with the labeling team to support the appeal process (e.g. analyze diff cases, offer solutions and suggestions to resolve misalignments to improve accuracy)
Support the training and go-live process of the labeling team, including holding follow-up explanation sessions as needed, correcting test results, and handling Q&A
Generate performance reports via analyzing, reviewing, and assembling project metrics / data
Work closely with cross-functional stakeholders in order to provide feedback including on data quality / SOPs / policies / and guidelines
Additional compatible and related responsibilities which are not necessarily listed above
Based on business requirements, you may be moved between projects
Qualifications
Minimum Qualifications
Bachelor's degree or above
Japanese fluency and English proficiency as work will involve both local and global material
Minimum 1-2 years of work experience or equivalent knowledge
Excellent communication and data analysis skills, experience in cross-team collaboration, eager to learn
An in-depth understanding of local culture and familiarity with the Internet usage habits of local users
Willing to work with sensitive issues, including but not limited to violence or sexual content
This role will be based in Japan office
Preferred Qualifications
Proficiency with common office software, able to manipulate spreadsheets
Familiarity with RCA methodology or labeling experience is a plus
About Us
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
Why Join ByteDance
Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.
As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Trust & Safety at ByteDance
ByteDance recognises that keeping our platform safe for the ByteDance communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
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