Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Products and SolutionsOverview:We are looking for an experienced product manager to manage our product line strategy for consumer products in Japan and drive the strategy forward by consistently innovating and aligning with division strategy. This position helps provide the answer to "Why Mastercard" from product differentiation perspective and ensure flawless delivery of product services to delight customers. The ideal candidate is enthusiastic about the customer experience journey, highly motivated, intellectually curious about our industry and products, analytical, and possesses a growth mindset.
Role:
In this position, you will:
• Be responsible to manage Japan's consumer product line strategy (credit, debit, and prepaid products).
• Manage the related value-added services and solutions associated with the core consumer products, when required.
• Monitor industry trends and transactional trends and analyze transactions to provide insights and provide corresponding implications for Mastercard and its customers.
• Monitor industry consumer product customer value proposition ("CVP") to ensure our CVP's relevance.
• Propose and adjust strategy and associated workstreams accordingly.
• Drive execution by curating best products and solutions for clients and ensuring high quality execution.
• Support the Consumer Products Lead, leading to growth in gross dollar volume, purchase volume, and net revenue of the consumer products.
• Manage the cost of CVP so that it stays within the Mastercard guidelines.
• Collaborate with the sales team to communicate the most appropriate product CVP to clients.
• Liaise between clients and product managers in case of any inquiry or concern raised by clients.
• Collaborate with other product teams and the regional product team.
• Manage product variance requests.
• Report to Director, Product Management.
Experience:
The ideal candidate for this position should:
• Look at everything through the lens of cardholders and identify their needs.
• Continually look at the market and competition to see what is happening.
• Engage clients to find out what their needs are and how a product or service can be of relevance.
• Always look for solutions to solve problems.
• Be comfortable to use data with excellent analytical skills.
• Be a good team player with an ability to collaborate with internal and external stakeholders.
• Have persuasive communication skills.
• Have strong presentation skills.
• Be fluent in English and Japanese.
• Have knowledge of consumer payment products and be familiar with Japan's payment landscape.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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