Front Office Manager

1週間前

Tokyo, Tokyo HMI Hotel Group

HMI Hotel Group Japan
is looking for a
dynamic Front Office Manager, Assistant Front Office Manager and Front Office Supervisor
to lead our front desk operations and deliver exceptional guest experiences. The candidate will be stationed in HMI Hotel Group's property in Japan. The candidate must be willing to learn Japanese.

Key Responsibilities:

  • Oversee all Front Office operations including front desk, reservations, room allocation, and guest relations
  • Uphold and Implement highest standards of Guest Service and Hospitality
  • Coordinate closely with Housekeeping, F&B, and other departments to ensure smooth daily operations
  • Implement and enforce SOPs, safety, and security protocols
  • Lead, supervise, and motivate the Front Office team; manage staffing, performance, training, and appraisals
  • Act as the Service Champion, handling guest feedback, complaints, and continuously improving service standards
  • Drive guest satisfaction while achieving operational and financial goals
  • Monitor budgets, control departmental expenses, and ensure accurate financial transactions and reporting
  • Ensure compliance with company policies, fair HR practices, and consistent disciplinary procedures
  • Communicate clearly with management and teams, analyze operational challenges, and implement effective solutions

Qualifications:

  • Bachelor's in Hospitality/Hotel Management or any field.
  • 5 Years Experience in a Front Office Role in a reputed Hospitality Chain
  • Strong Communication Skills

What we Offer:

  • Accomodation
  • Annual Gross Package between JPY 2400,000- JPY 3000,000
  • First Flight Ticket to Japan
  • Other Fringe Benefits.

About us:

HMI Hotel Group

HMI Hotel Group is rebranding 10 of its Full Service hotels to Marriott and IHG Brands, with Grand opening of hotels scheduled for 2025 and 2026.

Established in 1966, Established in 1966, HMI Hotel Group has grown to own and operate a diverse portfolio of 46 properties all across Japan offering a range of brands in a way to meet and exceed the guests expectations. Under the principle "Life is a Journey", our properties are classified into 7 brands: Creston Hotels, Crown Palais, Seapark & Greenpark Resorts, HMI Ryokans, Hotel Wellness, Top Wellness, and Pearl City.

With over 13.7 million guests each year and over 5000 employees, HMI Hotel group is the 8th largest hotel chain in Japan. HMI has advanced both regional and national tourism efforts in Japan through the National Tourism Policy Framework Committee by contributing to the development of local tourism infrastructure. Throughout the years, HMI Hotel Group has been granted numerous Industry, Travel and Tourism awards in recognition of its contribution to communities across Japan.

Throughout the years, HMI Hotel Group has received numerous Industry, Travel and Tourism awards in recognition of its contribution to communities across Japan.

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