Front Office Manager

2ヶ月前

Ota Hilton

A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

What will I be doing?


As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments.

A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

【Need to have Valid Working Visa in Japan】

Oversee the entire Front Office operation to maintain high standards
Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
Set departmental objectives, work schedules, budgets, policies, and procedures
Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
Maintain good communication and working relationships with all hotel departments
Monitor staffing levels to meet cover business demands
Conduct monthly communication meetings and produce minutes
Manage staff performance issues in compliance with company policies and procedures
Recruit, manage, train and develop the Front Office team
Comply with hotel security, fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Assist with other departments, as necessary

What are we looking for?

【Need to have Valid Working Visa in Japan】


Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members.

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

A degree or diploma in Hotel Management or equivalent
Fluency both Japanese and English
A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
High level of IT proficiency
High level of commercial awareness and sales capabilities
Experience of managing people and developing people
Previous experience of managing a department and Profit and Loss account
Excellent leadership, interpersonal and communication skills
Accountable and resilient
Commitment to delivering a high level of customer service
Ability to work under pressure
Excellent grooming standards
Flexibility to respond to a variety of work situations
Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Familiar with Property Management Systems
A degree or diploma in Hotel Management or equivalent

What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.

For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.

Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all

Work Locations

DoubleTree by Hilton Tokyo Ariake

Schedule

Full-time

Brand

Doubletree by Hilton

Job

Guest Services, Operations, and Front Office
Show more Show less

  • Office Manager

    4週間前

    Tokyo PLUS CURIOSITY

    事業拡大のためオフィスマネージャーを増員募集します。少数精鋭、インターナショナルなコンサル会社のバックオフィスをお任せいたします · 当社は、東京オフィスにて管理業務、人事・労務、財務サポートを統括するオフィス・アドミニストレーションマネージャーを募集しています。 · 主な業務内容 · · ● 日常的なオフィス運営を管理し、効率的で整った職場環境を維持する。 ...

  • Front Service Manager

    3日前

    Tokyo Specialized Group

    東京のラグジュアリーホテルで、フロントサービスマネージャーを募集しています。この役割は、名高いフロントオフィス業務を監督し、壮大な景色と個別対応のサービスで知られる一流の環境でサービスを管理するユニークな機会を提供します。 · ...

  • Office Manager

    4週間前

    Tokyo, Tokyo PLUS CURIOSITY

    +Job summary 事業拡大のためオフィスマネージャーを増員募集します。 · Responsibilities+日常的なオフィス運営を管理し、効率的で整った職場環境を維持する。 · +契約書、登記関連書類、会社実印などの公式文書・記録を管理する。 · ...

  • Office Manager

    2ヶ月前

    Chiyoda Michael Page ￥1,350,000 - ￥1,800,000 per year

    外資系アセットマネジメント企業の日本オフィスで、幅広いバックオフィス経験を積めるパフォーマンス次第で正社員転換の可能性が高いポジション · ...

  • Office Manager

    7日前

    東京都 区, 株式会社アクシアム ￥2,000,000 per year

    日系企業を中心にオファリング研鑽・顧客訪問機会創出を行います。また、SEAだけではなく、今後中国・欧米にも展開することを予定しており、人的資本経営戦略ユニット内グローバルチームの中枢メンバーとして従事いただくことができます。 · ...

  • Office Manager

    20時間前

    Japan Atlas Copco

    + 安全環境品質基準の遵守を徹底し効率的なオフィス運営を維持すること。HSEQ文化を推進し事業の信頼性と顧客満足度を高める役割 · オフィスマネジメント業務 · HSEQ関連業務 · ...

  • Office Manager

    1週間前

    Japan Atlas Copco

    ミッション: · 安全、環境、品質基準の遵守を徹底し、効率的なオフィス運営を維持すること。従業員が安全で持続可能かつ高品質な職場環境で働けるよう、HSEQ(Health,Safety,Environment,Quality)文化を推進し、事業の信頼性と顧客満足度を高める役割を担うこと。 · ...

  • Front Office Manager

    2ヶ月前

    Ota Hilton ￥90,000 - ￥180,000 per year

    A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. · As Front Office Manager, you will oversee the Front Office Team which is the main ...

  • Front Office Manager

    1週間前

    Minato-Ku, Tokyo, Japan Marriott Hotels Resorts $60,000 - $100,000 per year

    Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. · ...

  • Front Office Manager

    3週間前

    Minato Marriott Full time

    The Front Office Manager is responsible for all front office functions and staff. They oversee Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop operations. · ...

  • Front Office Manager

    3週間前

    〒- 東京都 港区, Marriott International

    Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop. · ...

  • アシスタントフロントデスクマネージャー/Assistant Front Desk Manager

    1週間前

    Minato IHG Full time

    アシスタントフロントデスクマネージャー/Assistant Front Desk Managerの求人です。業務内容、必要なスキルを確認してください。 · ...

  • Front Office Manager

    2ヶ月前

    Tokyo Specialized Group ￥4,500,000 - ￥6,000,000 per year

    The Front Office Manager oversees all aspects of front office operations at a leading hotel in Tokyo. This role offers the opportunity to enhance guest experiences and lead a team in delivering exceptional service. · 5+ years of experience in hotel front office management · Profi ...

  • Front Office Manager

    3週間前

    Tokyo Soho House & Co

    The role of the Front Office Manager is to successfully run the operations of Front of House. · Main Duties... · To ensure every member is welcomed by name and guest is welcomed with open arms and in a hospitable manner.To plan and execute Front of House & Club Reception operatio ...

  • Front Office Manager

    3週間前

    Tokyo myGwork - LGBTQ+ Business Community

    This job is with Soho House, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. · The role of the Front Office Manager is to successfully run the operations of Front of House, which includes Hotel & Club Reception. · ...

  • Front Office Manager

    1ヶ月前

    Tokyo, Tokyo HMI Hotel Group

    HMI Hotel Group is looking for a dynamic Front Office Manager to lead front desk operations and deliver exceptional guest experiences. · ...

  • Front Office Manager

    1ヶ月前

    Tokyo Specialized Group

    A leading hotel in Tokyo seeks a Front Office Manager to oversee front office operations and guest services. · Manage front office staff · Ensure compliance with hotel credit policies · ...

  • Senior Office Manager《チームリーダーとして活躍◆フレックスタイム制度あり》

    2週間前

    Tokyo Apex

    "World-leading healthcare company （Global imes Healthcare） · Building next-generation workspaces. · ﾞ · World-leading healthcare company · ﾞ · Building next-generation workspaces · ...

  • Front Office Manager

    3週間前

    Tokyo Soho House & Co

    The role of the Front Office Manager is to successfully run the operations of Front of House, which includes Hotel & Club Reception. · Responsible for welcoming, directing or signing in all members to the property.To ensure every member is welcomed by name (if local) and guest is ...

  • Front Office Manager

    3週間前

    Tokyo myGwork - LGBTQ+ Business Community

    The Front Office Manager is responsible for successfully running the operations of Front of House, which includes Hotel & Club Reception. The role involves welcoming and directing members to the property. · To ensure every member is welcomed by name (if local) and guest is welcom ...

  • Senior Office Manager《チームリーダーとして活躍◆フレックスタイム制度あり》

    2週間前

    Tokyo Apex

    +Job summary · 世界をリードするヘルスケアカンパニーで、次世代のワークプレイスを構築する · +Responsibilitiesベンダー・施設管理: · オフィス機器に関するベンダー管理(飲食、配送/郵便、事務用品、モバイルデバイス等) · ...