Kariera w Kuehne+Nagel, to znacznie więcej niż logistyka
Pracując w zespole operacyjnym w Kuehne+Nagel, odgrywasz kluczową rolę w optymalizacji procesów oraz zapewnianiu sprawnego przepływu zapasów i przesyłek. Ale to nie wszystko. Dzięki Twojej pracy niezbędne leki trafiają do pacjentów na czas, a kluczowe dostawy – od turbin wiatrowych po półprzewodniki – docierają tam, gdzie są niezbędne. W Kuehne+Nagel nasza praca to znacznie więcej, niż możesz sobie wyobrazić.

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You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of Customer Excellence.

How you create impact
The National Sea Logistics Customer Care Manager is responsible for leading, directing, and optimizing the Customer Care Location (CCL) teams across all branches, and supporting the FS-Cs. This role ensures the achievement of customer care goals and fosters sustainable growth on a national level.

The ZS-C oversees the national Sea Logistics P&L and ensures effective implementation of the customer care strategy as defined by the National Sea Logistics leadership. They drive initiatives aimed at improving the customer experience throughout the entire supply chain and manage and support the Sea Logistics field sales teams across all branches to achieve customer excellence

What we would like you to bring

• Empower and enable FS-Cs to lead, guide, and optimize the local Customer Care Location (CCL) teams to continuously provide customer excellence and sustainable growth across your scope of responsibility
• Drive customer engagement, satisfaction, retention and reactivation through high levels of service quality and close collaboration with operational and commercial key stakeholders, along with sea logistics management to optimize the customer experience
• Manage, monitor & drive all sales activities
• Provide, document and follow-up on quotations for existing business in line with the pricing strategy
• Focus on continuous improvement of process controls ensuring complete & correct customer contact data, service data and changes in our systems including customer reporting for SME customers
• Collaborate with Finance to adjust credit limits based on daily business development and coordinate measures in case of challenges
• Focus on continuous improvement of processes and controls, including customer case management through KN Service Moments, aiming for a consistent delivery against the customer promise
• Ensure close cooperation with the Operational Care Center (OCC) to optimize customer experience
• Facilitate skill development and training programs for team members
• Define and monitor Service Level Agreements (SLA), in KN Service Moments, addressing performance issues as needed
• Monitor and ensure all CCL Teams are visiting customers (minimum 2x per week) and all interactions are logged in CRM system (CoreLog)
• Ensure informed decision-making across various dimensions, supporting CCL teams
• Monitor and increase automation of customers using the eTouch Automation dashboard, in collaboration with the OCC
• Oversee that the CCL teams are completing the Customer Profile (CP), Business Profile, and Standard Operating Procedure (SOP) after the initial customer meeting
• Ensure weekly meetings with sales representatives

What's in it for you

• Extensive experience in freight forwarding and supply chain management, with a strong focus on Sea Logistics
• Proven track record in project management, successfully leading initiatives from planning to execution
• Several years of P&L responsibility, demonstrating financial acumen and strategic decision-making
• Fluent in local language and advanced English proficiency (written and verbal)
• Proven leadership experience with the ability to inspire, foster collaboration, and drive commitment while supporting team development
• Extensive expertise in customer management across the full lifecycle, ensuring exceptional engagement and satisfaction.
• Strong communication skills with the ability to convey ideas effectively across all levels
• Highly customer-focused, dedicated to delivering tailored solutions that meet evolving needs
• Strategic change management mindset, adept at leading transformations and driving continuous improvement
• Willingness to drive continues improvement for people and customers
• Adaptable and proactive in enhancing processes for both people and customers

Kim jesteśmy
Logistyka kształtuje nasze codzienne życie – od produktów, z których korzystamy, po opiekę medyczną, na której polegamy. W Kuehne+Nagel Twoja praca to coś więcej niż logistyka – to umożliwianie codziennych i wyjątkowych chwil w życiu ludzi na całym świecie.

Jako globalny lider z bogatą historią i wizją przyszłości, tworzymy bezpieczne i stabilne środowisko, w którym Twoja kariera naprawdę ma znaczenie. Niezależnie od tego, czy dostarczamy leki ratujące życie, wdrażamy ekologiczne rozwiązania transportowe czy wspieramy lokalne społeczności – to, co robisz, ma realny wpływ. Twoja kariera to znacznie więcej, niż możesz sobie wyobrazić.

Uprzejmie zalecamy, aby agencje pośrednictwa pracy powstrzymały się od przesyłania niezamówionych profili. Wszelkie zgłoszenia kandydatów bez uprzednio podpisanej umowy będą uważane za naszą własność i nie zostaną wypłacone żadne opłaty.