英語を使いたいという意欲のある方
企業情報
AIとデータドリブンのアプローチを強みに、日本市場で急速にシェアを拡大する急成長中の外資系フードデリバリープラットフォームを展開する企業。サービス開始から短期間で売上が数倍に伸び、全国で1,000店舗以上が参加するなど、勢いのある成長フェーズにあります。社内は20〜30代の若手が中心で、スピード感と柔軟性を重視するカルチャーが特徴。オープンでフラットなコミュニケーションが根付いており、変化を楽しみながら働ける環境です。
職務内容
コールセンターからのエスカレーション対応
関連部署との連携による迅速な問題解決
顧客問い合わせデータの分析/ 再発防止策の立案・実行
対応ログや通話録音のモニタリング+フィードバック提供
緊急障害や運用課題の共有・フォローアップ
理想の人材
【必須条件】
日本語:ネイティブレベル
カスタマーサービス・コンタクトセンター業務・緊急対応管理(いずれかで2年以上の経験)
【歓迎条件】
韓国語:ビジネスレベル
データ分析力と問題解決能力
シフト勤務対応可能な方(平日・週末13:00〜22:00)
What's On Offer
【条件・待遇】
雇用形態:正社員
勤務時間:9:30〜18:30(月〜金)
勤務形態:リモート中心(週1回 出社)
勤務地:東京都心
給与:〜660万円(基本給+ボーナス)
Contact: 伊藤さくら
Quote job ref: JN
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