- Collaborate and work closely with Sales Managers on handover of definite groups, meetings and events for planning stages.
- Planning of Groups with clients and create Group Resume.
- Planning of Meetings, Events with clients and create Banquet Event Orders.
- Lead the Weekly Group Meeting and Banquet Event Orders Meeting to communicate the planning to operations for execution.
- Collaborate and communicate with Rooms, Banquet, Food and Beverage, and Culinary for successful groups, meetings and events.
- Reviews scheduled groups, meetings, and events to troubleshoot potential challenges/conflicts.
- Assists in coordinating all groups, meetings and events that will impact property operations.
- Assists in the execution of brand service initiatives in groups, meetings and events management areas.
- Conducts site inspection with clients together with Sales Manager or Individually to showcase the hotel.
- Conducts meeting with clients on planning of groups, meetings and events.
- Conducts walk-through of guestrooms and banquet floor to drive client satisfaction and maintain quality standards based on Group Resume and Banquet Event Order.
- Researches and analyzes new products, pricing and services of competition.
- Develops working relationships with outside vendors and establishes prices and service agreements to enhance the group, meeting and event experience and to increase additional revenue opportunities for the property.
- Assists in Sales Department to achieve the groups and events budget.
- Creates an atmosphere in all groups and events management operations areas that meets or exceeds guest expectations.
- Consult with customers in order to determine objectives and requirements for groups, meetings and events.
MANAGEMENT COMPETENCIES
Leadership
- Professional Demeanor - Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing the company in alignment with its values.
- Problem Solving and Decision Making - Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
- Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.
- Driving for Results - Setting high standards of performance for self and/or others; assuming responsibility for work objectives; initiating, focusing, and monitoring the efforts of self and/or others toward the accomplishment goals; proactively taking action and going beyond what is required
- Building and Contributing to Teams - Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
- Coworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
- Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions consistent with company values.
- Fostering Inclusion - Supporting employees with diverse styles, abilities, motivations, and/or cultural perspectives; leveraging personal differences to achieve objectives; and promoting a work environment where all employees are given the opportunity to contribute to their full potential.
- Talent Management - Providing guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
- Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
o Group and Event Planning - The ability to connect with customers, detail events, upsell products and services, manage multiple customers at a given time, be detailed orientated, understand and have a working knowledge of catering and event management systems.
o Food Production and Presentation - Knowledge of techniques and equipment for preparing and presenting food products (both plant and animal) for consumption, including storage/handling techniques and sanitation standards.
o General Event Management - The ability to have a working knowledge, understanding of polices, procedures and standards of the event management department to include, event planning, event operations and event technology for different types of events.
o Banquets - Have a working knowledge of service standards, procedures and techniques for executing banquet event orders to include banquet /meeting room set up and strike, banquet design, and banquet beverage set-up and controls.
o Group and Event Services - Have a working knowledge of standards and procedures for proper meeting room and table set-ups, various meeting room and table configurations and the set-up of staging and dance flooring.
- Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
o Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
o Mathematical Reasoning - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
o Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
o Writing - Communicating effectively in writing as appropriate for the needs of the audience.
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