In this role, you will be a member of the Cloud Release Management team responsible for planning and scheduling releases across the global cloud platform. You will work closely with our Japan-based account teams to translate and communicate changes affecting their cloud environments.
This position requires a high-level understanding of SaaS software implementation and basic cloud architecture. Candidates should be familiar with change management practices and common IT workflows utilizing Splunk products.
Responsibilities:
- You will use program management methodologies to plan, coordinate, and lead deployments of major product releases, patches, and changes in a SaaS environment.
- You will partner with account managers to translate platform operations activities into customer-facing language and best practices.
- You will collaborate with engineering program managers to be responsible for fleet-wide releases for delivery while ensuring any issues are prioritized and resolved accordingly.
- You will build release/implementation plans, coordinate with various engineering teams, and ensure successful and stable deployments.
- You will supervise and measure critical metrics to report and influence organizational efficiency.
- You will collaborate with engineers to understand the impact of changes.
- You will develop relationships and coordinate with multiple teams and partners in multiple locations.
- You will continually work towards process improvement in the release management process.
Qualifications:
- 5+ years in a release or change management role.
- Native Japanese language speaker, Business English level.
- Familiarity with IT business processes and basic cloud architecture.
- Demonstrated ability using tools such as JIRA, Confluence, Slack, SFDC.
- Ability to drive projects and programs to successful completion whether working solo or with large cross-functional teams.
- Experience working cross-functionally with operations, product, and support teams.
- BA/BS in Computer Science or other related field or relevant professional experience.
Estimated Salary: $120,000 - $180,000 per year
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