The Global Service Solutions (GSS) APAC team is looking for a People Coordinator 4 in Japan to support the inquiry management and employee life cycle processes for all Japan associates.

In this role, you will be a core member of our GSS team, playing an integral part in supporting Red Hat associates by delivering People team (HR) programs. You will work with a diverse HR team and contribute towards continuous improvement of our services. You'll gain experience in HR programs and processes across the employee life cycle, including hiring, benefits, training, and more, providing excellent experience for our associates.

What Will You Do

• Provide customer and administrative support to the human resources function in the areas of HRIS/compensation/benefits, staffing/employment, employee relations, and/or organizational development (OD) and training by collaborating with other HR functions to ensure a consistent approach to employee experience.
• Independently manage and resolve routine employee issues, applying company policies and procedure and utilizing troubleshooting techniques to deliver end-to-end associate support for HR inquiries.
• Processes various forms related to documenting human resources activities such as new-hire, change-of-status, performance evaluations, benefits, terminations, etc.
• Prepare special reports, such as insurance, benefits, time and absence using HR Technology
• Provide information to associates on matters pertaining to their personal employee information and maintain employee hardcopy and electronic files
• Support the GSS projects on a global basis by identifying and documenting existing team processes, researching, and reporting on industry best practices, and carrying out project tasks.
• Enhance associate-facing and internal-facing knowledge base content by identifying gaps and documenting relevant information, and by conducting research of Knowledge Base Articles (KBAs) and relevant policies to ensure accurate information dissemination.
• Interact with vendors for operational matters, logging issues, and providing first-level support using vendor-provided information.

What Will You Bring

• 3+ years of experience working in HR or in a shared-service environment with a focus on customer care, employment, benefits, hiring, HR information system (HRIS), compensation, training, or compliance
• Organized and detail-oriented with ability to manage multiple tasks in a fast-paced environment
• Excellent interpersonal, collaborative, teamwork, and communication skills with a customer focus
• Experience with handling different types of issues and challenges; good problem-solving skills
• Solid project management, organizational, time management, and team leadership skills
• Must maintain ethical and professionalism in multiple types of working environment
• Intermediate level of verbal and written communication skills in English
• Bachelor's degree is a plus

About Red Hat
Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Inclusion at Red Hat
Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application- General inquiries, such as those regarding the status of a job application, will not receive a reply.