The Global Service Solutions (GSS) APAC team is looking for a People Coordinator in Japan to support the inquiry management and employee life cycle processes for all Japan associates.
In this role, you will be a core member of our GSS team, playing an integral part in supporting Red Hat associates by delivering People team (HR) programs.
You'll gain experience in HR programs and processes across the employee life cycle, including hiring, benefits, training, and more, providing excellent experience for our associates.
Your Role And Responsibilities
Provide customer and administrative support to the human resources function in the areas of HRIS/compensation/benefits, staffing/employment, employee relations, and/or organizational development (OD) and training by collaborating with other HR functions to ensure a consistent approach to employee experience.
Independently manage and resolve routine employee issues, applying company policies and procedure and utilizing troubleshooting techniques to deliver end-to-end associate support for HR inquiries.
Processes various forms related to documenting human resources activities such as new-hire, change-of-status, performance evaluations, benefits, terminations, etc.Prepare special reports, such as insurance, benefits, time and absence using HR Technology
Provide information to associates on matters pertaining to their personal employee information and maintain employee hardcopy and electronic files
Support the GSS projects on a global basis by identifying and documenting existing team processes, researching, and reporting on industry best practices, and carrying out project tasks.
Enhance associate-facing and internal-facing knowledge base content by identifying gaps and documenting relevant information, and by conducting research of Knowledge Base Articles (KBAs) and relevant policies to ensure accurate information dissemination.
Interact with vendors for operational matters, logging issues, and providing first-level support using vendor-provided information.Preferred Education
Bachelor's Degree
Required Technical And Professional Expertise
3+ years of experience working in HR or in a shared-service environment with a focus on customer care, employment, benefits, hiring, HR information system (HRIS), compensation, training, or compliance
Organized and detail-oriented with ability to manage multiple tasks in a fast-paced environment
Excellent interpersonal, collaborative, teamwork, and communication skills with a customer focus
Experience with handling different types of issues and challenges; good problem-solving skills
Solid project management, organizational, time management, and team leadership skills
Must maintain ethical and professionalism in multiple types of working environment
Intermediate level of verbal and written communication skills in English
Bachelor's degree is a plus
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