WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.
Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore.
WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500.
Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.
About the role
The Client Services team is responsible for creating and enhancing the conditions by which our clients love our work through building strong and lasting relationships, living and breathing their business, understanding the broader context of marketing, knowing the levers of digital media, and driving and orchestrating the campaign delivery process.
Some of the things we'd like you to do
- Drive relationships with the day-to-day clients and confidently field and manage requests, input and feedback
- Manage expectations with clients and ensure every deliverable is documented an disseminated to the broader team
- Assist in managing client satisfaction and identifying any issues or barriers and escalate as necessary
- Understand client billing process and ensure team compliance
- Engage with clients to define actionable briefs for select campaigns, and assist with larger / complex campaign briefs
- Run a daily agency-only collaboration session and a weekly client status
- Create campaign timelines, identifying key milestones and checkpoints
- Coordinate and facilitate with discipline practices (e.g. strategy, analytics) to ensure campaign deliverables meet client expectations
- Provide project management support during the campaign lifecycle to ensure on time completion of deliverables, coordinate across practices, identify potential risks and issues, and escalate to Client Service senior leadership as necessary
- Partner with senior management on the development of operational guidelines including staffing / scoping and financials
- Serve as the direct manager of 1-2 reports including outlining annual performance goals and monitoring and encouraging career development opportunities
- Provide timely and actionable feedback to the broader client team to aid in their development and improvement
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
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