Requirements
- English: Fluent
- Japanese: Business level
- Must currently reside in Japan
Description
Wayfarer is a tech-driven hospitality startup brand rapidly expanding its team. Founded in 2019, we're on a mission to reinvent the hospitality business model by creating an innovative experience for travelers in Japan. Currently, we have 12 hotel locations in Kyoto and Osaka across three cornerstone brands: Wayfarer, ORI, and Kabin.
Our vision is to brighten life for the next generation of everyday travelers. We are building a product that is not limited only to the hotel, but also connects with local communities in a meaningful way to help travelers discover more. Powered by in-house technology that enables digital touch points for superior operating efficiencies and a seamless traveler experience, without forgetting the human touch and interactions that make travel real.
We're not like most companies. We're direct talkers and look for outside the box critical thinkers. We have an international team represented by over 12 nationalities; you will work in an environment where you can use both English and Japanese.
Ideal candidates for Operations Associates can think on their feet; are disciplined & organized; have grit & perseverance; enjoy trying new approaches & changing things; are open to feedback, direct communication, and are tech-savvy.
Role:
Deliver and meet higher expectations of guest needs
Welcome guests upon their arrival and assign rooms
Answer questions and address complaints in timely and professional manner
Assist the operations team to refine and document processes, implement operational improvements, product collaborations, tech systems and automations
Provide information about our hotel, available rooms, rates and amenities
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
Other duties as assigned by management
Working hours are on shift basis for 9 hours (with 1 hour break)
2 regular days off per week
Career progression: Ops Associate Ops Specialist Ops Lead.
[Work Hours]
1 8:00am- 5:00pm (Including 1hour break)
2 2:00pm - 11:00pm (Including 1hour break)
3 4:30pm - 1:30am(Including 1hour break/stay-over)
*These are basic shift times, but there are others you may be asked to take.*
****We are hiring for both part (Osaka and Kyoto) and full (Kyoto) time positions.****
Basic Requirements:
Bachelor's degree / higher education qualification / equivalent in Hotel Management/ Business Administration
Proficiency in written and spoken Japanese (at least N3)
Proficiency in written and spoken English
1 year of Front Office/Guest Service experience is preferred
Must be living in Japan with a valid visa/working status
Company Benefits:
(Full-time)
15 days paid leave after 3 months probation, unlimited sick leave
Standard Japanese company social insurance (pension, health insurance, unemployment insurance)
(Part-time)
PTO in accordance with Japanese Labor Law after 6 months
Unemployment insurance for those who qualify
(Both)
Monthly commuting expenses
Office snacks, company culture events & gatherings
Free stays at our hotels subject to availability
Working with an international team with diverse cultures and backgrounds
Discretionary long-term incentive plan (equity)
*We are also hiring for part-time opportunities in Osaka and Kyoto. Please let us know your interest when applying.*
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