JP, Kanagawa, Yokohama 3M ¥2,500,000 - ¥4,000,000 per year
3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Job Description:

<業務概要>
・カスタマーコンタクトセンターはお客様からの電話、メールでの問合せに対応します。
・ 業務委託がFAQや資料を基に電話、メールの一次対応を行い、社員は業務委託が対応できない問合せを担当します。
  担当事業部からのプロモーション、製品情報を基に、FAQや資料を作成します。
対応記録をCRM(Sales Force)に残し、レポートを担当事業部に提供します。
顧客満足度を維持、改善するためのオペレーションを運用し、KPIを管理します。

<担当業務>
・SIBGの主にテープ接着剤製品(IATD)を担当して頂き、安全衛生製品(PSD製品) 電力マーケット製品(EMD)のどちらかと併せて2つ以上の製品を担当して頂きます。
幅広い製品を担当しますので、トレーニングを通し、製品、業界情報を習得して頂きます。
・Service Automation(電話システム+CRM)を活用しますので、在宅勤務も可能です。
将来的にAITechnologyを活用したコンタクトセンターの構築、運用に一緒にチャレンジしていただきたいと思います。
スキル、経験のある方には、そのプロジェクトをリードしていただきます。

<必須条件>
・日本語 : ネイティブレベル
・英語 :不要(通常業務では必要ありませんが、望ましいです。)
・電話、メールでの応対能力
・ビジネスPCスキル(Microsoft Excel, Word, PowerPoint)
・担当事業部のステークホルダーとのCollaboration&Teamwork

<好ましい条件>
・1年以上のセールスの経験 または電話での業務の経験
・B to B ビジネスの経験 (上記事業部の経験があると望ましいです。)

<勤務地> みなとみらいオフィス(横浜市) *本社勤務をご希望の方はご相談ください。
<配属希望日>  2026年5月1日

Learn more about 3M's creative solutions to the world's problems at or on Instagram, Facebook, and LinkedIn @3M.Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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