Job Description:
<業務概要>
・カスタマーコンタクトセンターはお客様からの電話、メールでの問合せに対応します。
・ 業務委託がFAQや資料を基に電話、メールの一次対応を行い、社員は業務委託が対応できない問合せを担当します。
担当事業部からのプロモーション、製品情報を基に、FAQや資料を作成します。
対応記録をCRM(Sales Force)に残し、レポートを担当事業部に提供します。
顧客満足度を維持、改善するためのオペレーションを運用し、KPIを管理します。
<担当業務>
・SIBGの主に電力マーケット製品(EMD)を担当して頂き、安全衛生製品(PSD製品) テープ接着剤製品(IATD)のどちらかと併せて2つ以上の製品を担当して頂きます。
幅広い製品を担当しますので、トレーニングを通し、製品、業界情報を習得して頂きます。
・Service Automation(電話システム+CRM)を活用しますので、在宅勤務も可能です。
将来的にAITechnologyを活用したコンタクトセンターの構築、運用に一緒にチャレンジしていただきたいと思います。
スキル、経験のある方には、そのプロジェクトをリードしていただきます。
<必須条件>
・日本語 : ネイティブレベル
・英語 :不要(通常業務では必要ありませんが、望ましいです。)
・電話、メールでの応対能力
・ビジネスPCスキル(Microsoft Excel, Word, PowerPoint)
・担当事業部のステークホルダーとのCollaboration&Teamwork
<好ましい条件>
・1年以上のセールスの経験 または電話での業務の経験
・B to B ビジネスの経験 (上記事業部の経験があると望ましいです。)
<勤務地> みなとみらいオフィス(横浜市) *本社勤務をご希望の方はご相談ください。
<配属希望日> 2026年3月1日
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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